Billing Reviews


Billing Problems and Complaints (443 reviews)



Better 100% wind companies, keep shopping

(2.6 / 5)

  I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give weekly updates of usage. Account management, not so much. They are trying to modernize their company to help with this but, at the moment customers who wish for phone or email to be primary contact are out of luck.
Customer service is very polite. They help with whatever you need. However,15.6kW/hr negates this, at least for a graduate student.
I cancelled my service because my energy bill was $200 dollars for my 919sqft apartment. Also, I changed the credit card information on our automatic debit and they still used the old information. This led to a late payment and lights being cut off. They did respond very quickly to the mistake but offered me a rate of 12.9kW/hr to make up for it. I went with another 100% wind company for 6.7kW/hr AND their first line of contact is phone and email, not traditional mail (more modernized form of communication is just my preference). So, in summary, the customer service is nice albeit indifferent. I would rather have a company that is less expensive and is so efficient that customer service is almost not needed.

Amber
September 30th, 2015

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Green Mountain Energy


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You will never get the "sign in" $100 gift card

(2.6 / 5)

  the product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u...

Dio
July 20th, 2013

We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, well be sure to look into the issue for you.

Green Mountain Energy Responds September 12th, 2013
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Green Mountain Energy


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