We currently recommend electricity plans from Tomorrow Energy, Starion Energy and Constellation

Don't Fall For Free Energy

(1 / 5)

  I subscribed to TXU energy six months ago with the claim of *free nights*. Which means free energy after 8 pm. All I have to say is watch out with such claims. I mean, it doesn't take a rocket scientist to know that nothing is free in life. They tell you to use as much after 8 or the 7 days you use the most are free and in my opinion it's not true.

Jim
July 23rd, 2020

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Do not lock in 5 year contract

(1.6 / 5)

  Been a TXU customer for 16 years switched from a 12 month plan over to 5 years, biggest mistake of my life! Bill went up 60 dollars from same previous usage same time last year. TXU scams people like a used car salesman. Buyer beware. They play a game no one has investigated!

Mjackson
July 19th, 2020

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bad experience

(1 / 5)

  they charge twice as much as others

harry
July 11th, 2020

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Over Charging Consumers

(1 / 5)

  The worst and exploitative company from poor consumers pocket. No one was leaving in a house, not utility being use, but received a bill of $199.19. How fraudulent.

Mfuh
July 10th, 2020

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Predatory scumbag company

(1 / 5)

  After decades of dealing with a municipally-owned utility, I moved into an area serviced by TXU. The experience has been terrible. There are outages with even minor storms that last for hours. Support is outsourced to the Philippines, and any call lasts 30+ minutes. My power was disconnected with no warning when a bill was apparently late. No call, text, email, or physical notice. $60 in reconnection fees. You cannot set up online payments on the phone. Filippino customer service workers repeatedly disconnect from the line, forcing you to call back in and repeat everything.

TXU is the devil
July 9th, 2020

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Never again

(1.4 / 5)

  When I signed up in Dallas the spring of 2019 I felt like this was an excellent option as the previous owner had this service.. however twice I had my electricity shut off because of a mess up on their end and I lost everything in the fridge. I called back and explained and they said sorry it happens sometimes... I canceled my service with them in March, AND it is now July and Im still getting charged after a last payment was complete in May? When I called asking for help no one could explain all I was Told was its a payment you need to complete Thisbis ridiculous!

Seth
July 2nd, 2020

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DO NOT DUE AUTOPAY-THE DEDUCT PAYMENT 5 DAYS BEFORE

(1.8 / 5)

  I HAD autopay and my account was deducted 5 days before due date. They don't know or care if you have other accounts that's due. I REMOVED autopay, and looking for a NEW service provider. I'm done. Plus the price continues to GO UP, even if you're not using much energy.

Dup
June 26th, 2020

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TXU is inconsistent.

(2 / 5)

  I have to call them every month. They give me the run around. The app is poor and inconsistent.

TXU....why?
June 22nd, 2020

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No class when leaving TXU

(3.6 / 5)

  I selected another provider when my contract ran out through power to choose that was 20%- 25% cheaper. For the three days it took to convert to the other provider, TXU raised my rate by almost 50%. Classless. Lost a potential future customer.

Jeff Jarabek
June 12th, 2020

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Great customer service rep.

(5 / 5)

  I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness

Heather G.
May 26th, 2020

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Txu Energy is awful company

(1 / 5)

  TXU Energy allowed someone else to open a account with them using my name and ssn. I didnt authorized anyone to use my info. And because TXU does not want to take a loss they are trying to force me to pay. Eventhough I filed a police report, BBB report, CFPB report and TFC report. There employee's have been very rude and even hanging up on me while I was talking.

TXU Energy
May 18th, 2020

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a question about my reward for refer a friend about me and about the other person

(2.2 / 5)

  My experience was suck, i am so mad the 9 people talked to me do not know anything so why you hire people like these, everybody transfer me to somebody else.... stay on the phone for nothing simple question to know about refer a friend...that is all

maha bundy
May 14th, 2020

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TXU can lyck mi @ss

(1 / 5)

  Total scum. Got slammed by TXU. Filed a complaint. The only thing that saved them is retention time of records required by law. There all in it together. When I switched I had to prove to them electric provider availability. I proved it and it burned their @$$.

Idiot
April 3rd, 2020

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Ridiculously overpriced!

(1.8 / 5)

  I switched to this company over a year ago and it was the biggest mistake! My bill is about double every month what it used to be with my old provider and they charge a crazy amount for delivery charges! I'm very happy to switch back to my old company that was actually affordable!!! My winter Bill's would cost around $400 ($300 for the electric and $100 for delivery charges) I definitely wouldnt reccomend switching to txu unless blowing money is something you enjoy!

Too pricy!!
March 24th, 2020

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TXU Energy

(5 / 5)

  I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating.

RAC
March 5th, 2020

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Don't trust the billing department

(1.6 / 5)

  On Feb 14th I called to have my service transferred and I was informed they did not service the location I moved to. I then told them to cancel my service on the 29th of Feb. On March 2, I called to verify the account was closed, I was informed no. I told the rep I requested it closed on the 29th. The rep credited me for 2 days and told me the final amount I owe was $85.13, which I immediately paid. On March 3rd I received an email stating I owed another $42.19. I called and the rep was basically rude with me, stating they had to listen to the recordings. I advised the rep it was wrong for them to tell a person the final amount then later charge an additional amount. I also have the calls recorded as well. I will never recommend TXU nor use them again.

TexasResident
March 3rd, 2020

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Average monthly billing

(1.8 / 5)

  I got ripped off by TXU today. I signed up for average billing, and after 12 months my cumulative balance is $97! I am someone who never uses more than 1000 kwh on any month., and $97 worth of electricity is about 1000kwh at my rate. This basically means that throughout the year I was undercharged for my usage, and I got slapped with it at once at the end of my contract. When making the decision to sign up I read the information about the average monthly billing on TXU website, which is very misleading:

"With this program, you don't pay less or more. Over the course of the year, you'll pay the same on this program as you would if you weren't on the program. However, the payments are pretty even throughout the year, so it's easier to manage your budget."

My experience made me believe that average monthly billing did not work in my interest as a consumer as it was advertised. On the contrary, by lowering my monthly bills, and at the same time growing the my cumulative balance, TXU made me believe that I was getting a good deal

Eugeniu
February 6th, 2020

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Worst company higher bill

(1 / 5)

  They will change your plan without giving you a notice and will put your on higher monthly rates the worst electricity company

Zayn
February 6th, 2020

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Do not use!

(1 / 5)

  Horrible people absolutely no care for their customers. Shuts off electricity on elderly people in the middle of winter even knowing their is payments being set up!

Tessa
January 31st, 2020

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Dont Give Customers Enough time to Pay

(1.4 / 5)

  TXU guest service representative Lied they did me the same way have an elderly person in the house and cut the lights off couldnt give me enough time to pay two days for the day they cut it off I wish I never had to listen to them saying it was a good company no respect no care for the elderlys My bill was $415 dollars I paid $300 all I was $115 they cut the lights off I call TXU to explain that I had an elderly person and their dad like the man for me to get the money I didnt have until Friday

Flo
January 15th, 2020

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