Stream Energy Customer Reviews

The best review categories for Stream Energy are their plans and pricing, with an average of 5.0 stars, and the order experience, with an average of 5.0 stars.

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Plans & Pricing

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Reviews by Star

Recent Good Review from Amy Findley

I have never had an issue

I stumbled upon the reviews for stream energy and was shocked. I switched to stream over a year ago and I have nothing but good things to say. Customer service is always pleasant, my bill is due the same day every month,and there are no hidden fees. I absolutely love and grateful to have switched. My electric bill when down over $140 a month and has stayed there for over a year.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amy Findley from Hagerstown, MD on August 19th, 2020

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have never had an issue

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Amy Findley from Hagerstown, MD on August 19th, 2020

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Poor Customer Service, Unbeknownst/Drastic Rate Change, Poor Solutions for Valued/Loyal Customers

I've been a customer since 2012 and have both the electricity and gas plans. I've retained all mailed correspondence and recently discovered (January 2019) that I had no updated plan agreement or renewal contract information since 2016. In January I received notice that Stream had not charged me the gas supply fee for the 11/15/18 - 12/17/18 period and subsequently, I would be charged for that past period and current period on my next invoice. The double charge "seemed reasonable" based on similar them usage for both periods. While I had no problem paying what I should have been previously charged, it would have been appreciated to have the option for payment options or payment breakouts, considering it was Stream's error. THEN... I received my bill for the 1/17/19 - 2/18/19 period and was SHOCKED at the gas supply charge was no longer fixed, but was now variable, month-to-month at 125% higher rather than my last agreed upon contract. Having had not received ANY documentation to advise of this disparity, I spoke with one representative for 15 minutes, and then a supervisor for 10 minutes with no resolution for any type of remediation.

1. I asked the supervisor to email me all of the correspondence notices that were supposedly sent to me previously, but he advised that they could only be mailed. In this technological age, this is unacceptable.

2. The first representative advised me that I could've renewed my plans via phone or online after my plan expired in 2017. And had I received notification of such options, I most certainly would have done so to maintain the fixed rates that I had had since 2012. (Most consumers opt for stable billing of fixed rates rather than month-to-month variable rates that increased by 125%). There was NO letter or call to confirm what was clearly a drastic change of plan history. Repeating myself twice to the supervisor about NOT receiving any correspondence, and the billing error made by Stream, the call concluded with nothing but an offer to renew for only ONE plan option of 12 months.

I was floored with piss-poor service and I am actively shopping for a new supplier. #7YearCustomerGone