SFE Energy Customer Reviews

The best review categories for SFE Energy are their customer service, with an average of 1.7 stars, and their billing & account management system, with an average of 1.6 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from David

Great customer service

Pleasant and efficient customer service. Very knowledgeable customer representative.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— David from Frederick, MD on November 3rd, 2020

Most Recent 4 Star Reviews

4 Customer Reviews Written Overall

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Account Management
Likely to recommend

Great customer service

Pleasant and efficient customer service. Very knowledgeable customer representative.

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Order Experience
Customer Service
Account Management
Likely to recommend

— David from Frederick, MD on November 3rd, 2020

Customers service

Denise was a wonderful representative! Im excited to see how my bill is next month. Its Green energy ,sold me at that.

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Likely to recommend

— Evander from Randallstown, MD on November 2nd, 2020

Fixed Rate

Had a sales rep knock on my door and explain to me about fixed rates which I wasn't aware are an option so I signed up to protect myself.

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Likely to recommend

— William Fraser from Arnold, MD on July 21st, 2018

Good company to lock in rates with

Some one knocked on my door and explained why locking in a fixed rate is good over time so I signed up with SFE energy.

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Likely to recommend

— William Fraser from Baltimore, MD on July 20th, 2018

Most Recent 1 Star Reviews

15 Customer Reviews Written Overall

Read All 1 Star Reviews

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Account Management
Likely to recommend

Scam

Came to my home trying to tell me that I had missed letters bge had sent out about how I needed to change suppliers. Despite the obvious lie they seemed nice enough, so I agreed to be sent information on them, clarifying they were only sending information. They stated I should sign up immediately as they could only do it in person with them. I declined, saying I would never sign up without researching, and ended the conversation. Received an email asking me to verify security questions and agree to a contract, which I declined. Found other similar scam issues online and cast them from my mind.

Two weeks later I get letters from my energy supplier saying that it's being switched to SFE that day. I call them to correct the issue, and the person on the phone seemed to take down a complaint and acknowledge that I was not using them as an energy supplier. She asked if I wanted to file a formal complaint, which I said yes to, then placed me on hold. A minute later it went silent, then hung up. I tried to call back and were told they were closed, so who knows if they even bothered to take down any information.

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Likely to recommend

— Angry from Brooklyn, MD on October 14th, 2022

Scam

The young lady that came to my door told me how my electric bill would be lower. Received my first bill and because of SFE Energy Maryland my electric bill had doubled. They are charging me a large customer recovery, but I live in an ALL electric home so I will ALWAYS have an overage. The people that come to your home are not knowledgeable about all the extra fees and the customer does not know about the fees until you are already signed up with them. Then they have nerve to want the customer to pay a fee for not wanting to be taken advantage of. I would NEVER recommend SFE Energy to anyone!

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Likely to recommend

— Allyson P from Capitol Heights, MD on August 15th, 2022

Terrible service

The representatives come door to door and provide you with false information about your bill. I was informed that my bill would not change and it should be cheaper because I was being overcharged. Also informed I could cancel anytime free of charge. After receiving my bill in the mail it in fact went up by 75.00 due to the energy provider. When I called to cancel, I was informed it would be an extra 275.00 bill because I am cancelling service.

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Likely to recommend

— Autumn C from Baltimore, MD on May 24th, 2022

Bait & Switch, Lied about who they were, BEWARE

I received a call stating they were BGE, I asked a dozen times. After they got my ID they put some arrogant schmuck on, Rick Jannes, who continued to tell me he was from BGE until he told me to write down the name SFE Energy and basically laughed in my face and told me that's how business is done when I confronted about lying

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Likely to recommend

— RG from Stevenson, MD on May 20th, 2022

Incredibly Low Business Model

While whatever theyre doing seems legal and legitimate, its just a business designed to deceive unsuspecting customers into paying more, and then worst of all , paying a cancellation fee. Its utterly shameful and humiliating. Literally the worst business Ive ever experienced. A very strong lesson for the future: some people are really just out to get you:

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Likely to recommend

— Menachem C from Baltimore, MD on February 24th, 2022

Bryonna Boswel is a scammer

She lied a out her intentions and signed me up for another supplier

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Likely to recommend

— Cg from Baltimore, MD on January 7th, 2022

Bait and switch

My problem was they told me one price and for month it was low. The second month it was high the third bill was higher . I called to cancel and was told I could not. Once I told her I was going to BBB they cancel. My bills have been so much higher then it's been since buying my house in 2005. I would not recommend this company to anyone.

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— Smiley from Baltimore, MD on December 29th, 2021

SFE ENERGY ARE SOME LIARS BIG LIARS

They lied to me and my wife about our bill being lowered they lied about telling us that we were notified of a cancellation fee of 250$ per gas and or electric bring total to about 500 to cancel I was on budget billing minding my business paying what I was paying a month and they sent my bill over 125 dollars more a month no way I will tolerate this I would not have signed up if I knew about a cancellation policy no

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Likely to recommend

— SFE ENERGY ARE LIARSSSS from Baltimore, MD on November 29th, 2021

This company needs to be closed

I worked for this company for a few days and they never paid me and they do not care about there employees they will have you working getting a heat stroke

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Likely to recommend

— Ray from Baltimore, MD on July 23rd, 2021

Scam scam scam!

Person showed up at our door advising us that they are the new energy provider in my neighborhood. Sure, I could have questioned more. My bills went up, cancelling requires a ~$500 fee OR I have to stay with them for another billing cycle. I was manipulated and charged more than if I had stayed with BGE. Total ripoff.