We currently recommend electricity plans from Tomorrow Energy, Direct Energy, APG&E and Starion Energy

Liars

(1 / 5)

  Was at sams club they had a NRG Rep there they approached me and asked me to switch to a NRG they told I would get a $50 gift card for sams after 3 months of service. Never got the gift card. So I cancel my service them!

Rob
November 9th, 2019

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Unprofessional!!!!

(1 / 5)

  Called to discuss my outrageous bill and rates and to cancel my service with them and they hang up on you!!! Really???

Debbie in Ohio
August 9th, 2019

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FRAUD!!!! FRAUD FRAUD

(1 / 5)

  In walmart, they asked me to sign up and they will give us the better price than other services and that lower price will be there for one year but after 3 months they changed to 3 times more. I did not check the bills for one year because of work.
One day I realized I got cheated and lost several thousand dollars.
When I called they did not refunded me anything. Don't switch to this fraud company.

Anony
July 31st, 2019

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Please contact your public service commissions

(1 / 5)

  Ibasically had the same experience as everyone else did with a bad review. My electric bill went through the roof. I called to cancel. They told me it would take 1-2 billing cycles to see it was canceled. 2 cycles go by...they are still my electric provider. I call again. Customer service tells me it was never canceled. At this point Im upset. So I was told it was canceled and a manger will be calling the next day for compensation for the next 2 months I have to wait for the electric provider change to go through the system. I received no call from a manager the next day... I then called again. I was transferred to a manager...I was then told by the manager that I still was not canceled. And the only way to cancel was through a manager...So I complained about them not canceling the first time I called... the manger then told me that all it says in the notes in my account was that I called about the rates being to high...nothing about canceling....so he would have to pull the tape from my original call to make sure I told the customer service rep I wanted to cancel...(wow). I then called my electric company (national grid). I told them my situation, they put me back on my original plan I had before I went through NRG and told me it would take 1 billing cycle to see the change. They also provided a number to place a compliant with New York State. It is NYS Public Service Commission. So please if this happens to you call your public commission, so companies like this can be stopped.

John Dingman
July 26th, 2019

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Bad business

(1 / 5)

  My mistake to not address the increase in my bill much sooner. They doubled the rate after a few months and conduct their business counting on people not remembering to contact them after the promotion and not checking the rate increase on their bill. They certainly made some extra revenue on my account. This is exactly why I never went with an energy company other than PECO before and will not do it again. It is a bait and switch practice and unfortunately I took the bait. It cost me close to $700 more than what I would have paid with PECO. Posting to help others not make the same mistake I did. I had to live and learn and hope you dont have to.

Jenn
July 22nd, 2019

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Cheaters - Please do not switch

(1 / 5)

  Every month my electricity bill is going up and have been in this house of mine for past 20 years. Never seen such drastic increase given any weather conditions or extra use of power . Switching from First energy is a big mistake - they were consistently the same basic charge every month. Wasted my time comparing bills before and after the switch and found the culprit to be NRG charges. Not sure if i can switch back as I may be under 1 yr contract. Sincere Advise - Don't fall for salespeople standing in Walmart to convert you over from one energy company to other. When I switched NRG rates were 0.01 cents less than first energy - now they are way beyond any competitor. What a mistake it was to fall into this trap. Obviously they have to pay them for selling - they get it from you eventually. Trust with marketing is dwindling in the industry as we are all fall into the traps which have conditional statements written in small that always get the customer. I am so disgruntled. Again - all if you want to waste your money - go take dollar bills and put it in garbage every month but don't give it to this energy company who do not keep their work.

SAMIAM
July 12th, 2019

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People wake up

(5 / 5)

  Im Not in NRG but soon will be .. you people ALL of you who wrote a negative reply about NRG you need to understand that its not there fault as Humans beings we are all looking for that "DEAL" but how long do you really think its going to last yes they give you treats to join but they also mention that its INTRODUCTORY offer meaning its going to change and the funny part its right there in-front of you but like ALL humans Me included we dont read the fine print .. it clearly tells you that after the introductory offer that if you do not reply back your rate will go to a Variable until at which point you decide to reup with the Utility, People its YOUR RESPONSIBILITY to read your mail not NRGs so stop your bitchin and start reading enough said

scott
May 24th, 2019

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Be Careful

(1 / 5)

  I was in Sam's club shopping a guy stopped me and he convinced me to switch that it would save me money. It was great at the .056 rate and then after 3 months it jumped to .072 and then .097. He did tell me it was variable but in over 5 years it has never gone above .067 with the other provided I had.

So i called and they wrote me a check for $150 to get me back to the .056 rate and then i cancelled after cashing that check. They called me back the following month because they were going to give me a check again if it didn't drop back to the .056 rate and since I had cancelled they said well we aren't giving you a check.

So in the end the game is if you like the introductory rate you can keep that rate but you must call every 2 months to lock in that rate because it takes 1 month before the rate goes into effect so if you wait 3 months, which is when the introductory rate ends then you are stuck with whatever jacked up rate they are going to charge on that 4th month.

Bottom line I was never told I could lock in intro rates after the "intro rate" and I ended up basically lighting $600 on fire over a 6 month period of time and now I am going back to Duke Energy. I also read that NRG is not bound by the same regulations as Duke Energy and other electricity companies so they don't have to justify the price hike on their rates... but a terrible company and if this is how they have to make money shame on them. Won't ever switch again! lesson learned!

Andy
March 29th, 2019

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Scam

(1 / 5)

  will double / triple without warning immediately after promo time frame ends.

ticked off
March 27th, 2019

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The worst of the worse

(1 / 5)

  Got sucked in based upon getting some American Airlines miles. Four months later, I was paying over .70 cents per therm when everyone else is at .36 cents per therm. Did not realize how much it was until 18 months later due to a billing/credit card error when I got a $3,000 bill. When I called to discuss it, they kept saying how they were not obligated to do anything but would refund me $380 out of the outstanding charge. Never again!

Never NRG
March 26th, 2019

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PIECE OF S***

(1 / 5)

  SCAMMERS, I wish I can go back to that Walmart sales person whom offered me the deal of a lifetime to whoop his a** back into his moms womb. My bill was always $200 now Im paying $450-$500 . NRG IS TRASH & A BUNCH OF BS. Fraud ALERT.

D.J.F
March 22nd, 2019

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Bunch of SCAMMERS

(1 / 5)

  DO NOT ever pick NRG. This is a company run by full of scammers. I'm searching for that sales guy who gave ma a 5 dollar gift card and made me pay several hundred bucks unwantedly. This is beyond scam. They spike up the rate so high that your bill comes as a heart attack. NEVER AGAIN.

Hell-NO-to-NRG
March 6th, 2019

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Nrg is a scam

(1 / 5)

  I live in a 800sqft apartment and thanks to the doubled rates of nrg over aep I'm paying 400+ a month for electric, cant reach them on the phone waited on hold for 2 hours

Nrg is a scam
March 4th, 2019

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Set up remiders!!!

(5 / 5)

  Yall are stupid....like seriously....the rep told me to remember to call after the 3 month promotional rate..and I did! WOULD YOU LOOK AT THAT THEY DROPPED ME TO 6.2 cents per kWh! PEOPLE!!! Please dont be stupid and call to update the rate on time!!

REMEMBER YOU PEOPLE!
February 27th, 2019

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Cheaters...totally avoid them

(1 / 5)

  Pathetic customer service...they cheat you...every billing cycle the rates go up and when you call to fix it they say it would take 1 to 2 billing cycle to get the rate adjusted and if you want to cancel it for that also they say will take 1 to 2 billing cycles...so its a big trap...totally avoid these cheaters...

Ohioresident
February 26th, 2019

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BIGGEST RIPOFF WAITING ON A LAWSUIT

(1 / 5)

  Winters in Illinois sucks bad enough but with an electric heater and these greasy people handling my electric bill it just pissed me off! 300 dollar electric bill for a one bedroom apartment!!! 0.12 kWh!!! Enough said!!!!

Angel
February 22nd, 2019

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I got SCAMMED!

(1.4 / 5)

  This is a scam designed for regular people to forget to call when their plan expires. Then they simply double your rate!!! 30% increase per month. It's amazing that this is legal!!!

Filipe Dias
February 22nd, 2019

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DO NOT SIGN UP!

(1 / 5)

  I was talked into this at Walmart. First she claimed my current rate was .07 but it was not when I checked. Then I started checking the reviews & contract. They can increase your rate as much as 30% after 3 months. I have since been trying to get this service rescinded/cancelled and still have not received confirmation. DO NOT SIGN UP WITH NRG HOME!

CB1951
February 20th, 2019

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Non-existent customer support and huge rate hikes.

(1 / 5)

  I got burned by NRG a year ago after their huge rate increases month-after-month once my first promo ended. I decided to try again to get the Southwest miles promo offer, knowing I need to cancel or renegotiate rates 1 month before my promo ends. The problem is, you can't get through to customer service. Hold times go over 30 minutes, and their emails go unanswered for a week and when they finally reply, they say they can't discuss by email so I have to call again. Tried calling again but couldn't get through - endless hold times. I then sent an email to cancel and it took 2 more weeks for them to process and say okay, that'll take 1-2 months. I was being super pro-active but now I'm going to be stuck with them for up to 2 extra months at what will likely be insanely high, undisclosed rates. I even wanted to stay as their customer if they could lock me in to a good rate, but nobody would pick up the phone to talk!!! If I were CEO of this company, I'd be absolutely furious of how their operations are run.

Greg V
February 19th, 2019

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False Advertising from Salespeople - THEY LIE, PLEASE DO NOT BE FOOLED!

(1 / 5)

  NRG salespeople are liars, not once, but twice I was told that they their electric rates would be lower than Duke Energy. I was not told by either salesperson that it was only for the first 3 months. After 3 months the rate went from 5.8 cents per kWh to 7.95 cents per kWh to 9.7 cents per kWh the next month and for the next 7 months it stayed at 11.9 cents kWh. Meanwhile Duke energy rates averaged 5.7 cents per for the whole year. I even saw the salesperson again in the same store when he came up to me to try to sell me again and I told him my electric bill had skyrocketed and he told me again that the rates should be lower than Duke Energy and that I should call and complain. He even wrote down the number. I called them today and am awaiting a call back from the manager. I cancelled my service last month and they said it will take 2 months to cancel my service, which means I will be billed for the next 2 months at the OUTRAGEOUS rate of 11.9 cents per kWh, while Duke Energy rate is 5.62 cents per kWh. I'm sure I am not the only person this has happened to. If anyone knows of a class action suit against them, please share.

Denise W
January 28th, 2019

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