NRG Home Customer Reviews (Updated May 2024)

Updated May 22, 2024

The best review categories for NRG Home are their customer service, with an average of 2.8 stars, and the order experience, with an average of 2.3 stars.

Reviews Overall

6th

7th

8th

6th

7th

5th

Quick Links

Reviews by Star

Recent Good Review from Alice

May 23

Easy to change

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alice from Severna Park, MD on May 17th, 2023

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

May 23

Easy to change

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alice from Severna Park, MD on May 17th, 2023

Great Service

Quick sign up and they had the lowest price.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Michael from Baltimore, MD on December 6th, 2021

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Looking for competitive rates

Their three month promotional deal was great. We'll see in September if rates normalize after a spike in fuel costs driven by inflation and market demand

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TONY from Crownsville, MD on July 3rd, 2022

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Best price for electric

I choose NRG because they had the best rate. I only chose a 3 month plan and even though it started in Jan they are saying Im month to month now. Still the rate is cheaper so I guess Ill stay month to month. I wish providers would offer competitive rates to keep current users, but it seems nobody does.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dan from Halethorpe, MD on March 12th, 2023

Must Read

This isnt a bad company to go with as a supplier. Although the rep told me that the rates go up after the three months of service, i forgot to call to keep my fixed rate. I had noticed that my bill had gone up, and I called customer service, and they were able to fix the rate once again for two years. Reminder to just call after the three months to keep the fixed rate, don't forget like I did. That's why it had gone up to variable.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rick Major from Parkville, MD on March 17th, 2021

Most Recent 1 Star Reviews

13 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Do not fall for NRG

I signed up for a variable rate which was fine. However with out adving their rate went from $0.10 to 0.19/kw.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Langendorf from Hampstead, MD on February 21st, 2023

Worst nightmare ever

I do not recommend this services to residential, customer services the worst in Maryland

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dissatisfied from Clarksburg, MD on August 29th, 2022

Liars

Signed up with them under the impression that my bill will not be impacted and that I would no longer have a distribution charge on my bill. Well guess what? My bill went up, the distribution charge was still there and NRG was charging $17.95 for being the supplier along with the $17.06 delivery from BGE. I cancelled with NRG right away after that. Ran into them in WalMart just the other day. I said no straight up and told them why. They said they were not on my bill. Well here is the proof.

Billing Period: Jan 26, 2022 - Feb 24, 2022
ELECTRIC SUPPLY $17.95
NRG Retail Solutions 17.95
BGE ELECTRIC DELIVERY $17.06
Customer Charge 9.00
EmPower MD Chg 193 kWh x .00642 1.24
Distribution Chg 193 kWh x .03909 7.54
BGE Federal Tax Credit -0.72
TAXES & FEES $0.47
MD Universal Svc Prog 0.32
Envir Srchg 193 kWh x .000147 0.03
Franchise Tax 193 kWh x .00062 0.12
TOTAL $35.48

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kimberly Fleetwood from Aberdeen, MD on April 14th, 2022

Very poor customer experience, pushy sales

When it came time to renew the rate was going to double. Again basically forcing me to shop elsewhere. They were pushy on the first sale, and then really rude when they approached me after I switched. I would not go back to this shit company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Na from Hampstead, MD on February 15th, 2022

NRG SUCKS

I called to cancel them because it was coming out too expensive, they canceled my electric but not my gas, and when I called to cancel my gas with this company, my bill was delayed a lot and I received two bills in one, twice.

I received my latest bill, after months of waiting for final adjustments, and it's over $600, so I call BGE to find out why and it so happens that this company wasn't sending my meter readings to BGE since July 2021.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Would Not Recommend This Company. from Cockeysville, MD on January 6th, 2022

This company is a SCAM! Be very careful!

Do not sign up with this company. It is a total scam company that the number in their website is not even correct. Avoid this crooked company at all cost. Will give you a $25 Best Buy gift card and first 3 months a slight better rate than BGE but will increase the rate by 40% after that with no notice. If BGE charges you 7.5 cent these crooks will make you pay 12cents per kilowatt.
Do yourself a favor and avoid this horrible company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Endrit from Lutherville Timonium, MD on January 16th, 2021

Ripoff

I switched to NRG to get a Southwest Airlines promotional reward (miles). The intro rate was lower than I was paying. However, over time they increased my rates to 2.5 times market rates. Shame on me for not noticing right away. When I noticed I switched back to BG&E as my supplier, reduced my rates from over $.15 to under $.07 per kWh. This is their business model. They lure people in with promotions and teaser rates and then count on the fact that most don't analyze their bill each month and/or the fact that the process to switch back isn't transparent or easy to figure out. I will say that once I called they offered to reduce my rates and when I persisted in saying I wanted to end the relationship the woman I spoke to did so readily.
My mistake of switching to NRG cost me hundreds of dollars easily. DO NOT USE THIS COMPANY TO PROVIDE YOUR POWER.
Deceptive company!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Andy from Sparks Glencoe, MD on April 17th, 2020

Increasing rates

Started in August when use and price was low. By late February, once rates became "variable", NRG increased rate from .47 to.71. This is a rip off

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Potomac MD User from Potomac, MD on March 5th, 2020

Ridiculous

I signed up in december 2019 my first bill didnt show anything got my second bill shows an amount of 404 plus my regular bill which was about 328 a total of over 700 I'm so pissed they will be getting a call from me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Me from Port Deposit, MD on January 28th, 2020

Don't trust this company.

In March my husband and I signed up for this company to be our provider. Before they had a chance to change we called to cancel our contract. A few months later I was getting emails from them. I called again and was told they are not our provider. But yet 7 Months later we were still being billed by them. When my husband and I called back we were told that they sent the request to our local electric company and the request was kicked back. This company can't be trusted. They even sent us an email back in May saying we are sorry to see you go and also asking us to do a survey.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Unhappy Customer. from Gwynn Oak, MD on October 16th, 2019

Cheaters dont even think about it

They charge me $250 over charge every month my brother have same apartment his monthly bill is $136 and my last bill $379 same KWh for almost a year i lost a lot of money And when I called them ,they lie for my rate ,I asked them to email me my contract they told some one will call you back and never happened very bad costumer service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Magdy from Ellicott City, MD on August 10th, 2019

I got SCAMMED!

This is a scam designed for regular people to forget to call when their plan expires. Then they simply double your rate!!! 30% increase per month. It's amazing that this is legal!!!