North American Power Customer Reviews

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2 Customer Reviews Written Overall

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Rip off company

Last year we signed up with North American Power at a reasonable price. This year w/o warning or contacting us our electric bill tripled!!! Why and how are they able to do that and get away with it!!!!

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— Bob P. from Riva, MD on February 15th, 2020

Caveat emptor: Don't get gouged by North American Power.

DON'T FORGET TO RENEW YOUR RATE, or you'll pay them back double what you saved. My rate expired 2 months ago, and I didn't notice, until this month's bill came in at double the rate and double my historic high in electric bills. When I called American Power Customer Service to plead for an adjustment, a rep kept me waiting 15 min. before telling me the manager was busy and would call me back. Well, I've been waiting all evening and he hasn't, so I'm writing this review instead. If I had stayed with my local electric company, BGE, instead of shopping for bargains, I'd be well ahead of the game. As is it, American Power managed to trap me for only 2 months in a rate TWICE its bargain rate and TWICE the regular BGE rate. North American has in 1 month managed to get back from me ALL my previous savings with them and more besides! -- all concentrated in just one unaffordable bill this month. Outsmarted, I'm smarting: call me penny-wise and pound-foolish. DON'T YOU BE!!! Don't trust American Power's "discounts." Fear their gouging. T.