The best review categories for NextEra Energy Services are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Misleading enrollment process - stay away
I tried to enroll for residential electricity with NextEra and the process was confusing and dishonest. They asked for my account number but one month later when I received a large bill from my current supplier, with whom I no longer have a contract, I called to ask why I was not enrolled. They said that because I did not provide my Choice ID number that my utility rejected their request to switch me. A) Their enrollment form asked only for my Account number, and B) my utility has no record of any request to switch me. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
JPS
from
Baltimore, MD
on
January 7th, 2021
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