Just Energy Customer Reviews (Updated May 2024)

Updated May 22, 2024

The best review categories for Just Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Reviews by Star

Recent Good Review from Darrell Cousins

Sams Club Promotion

A man pitched me in sams club and I signed up to get my energy supply from Just Energy, he was super nice and was very knowledgeable, and it saved me on my bill while giving me gift cards! I would get a membership to Sams just for the electric!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darrell Cousins from Windsor Mill, MD on November 28th, 2021

Hello Darrell. Thank you for this incredible review and for taking the time out to leave us a 5-Star rating. We are glad to hear that our agent was able to assist you. Thank you for being a Just Energy customer.

Sincerely,
Lily Social Media Advisor

— Just Energy

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sams Club Promotion

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darrell Cousins from Windsor Mill, MD on November 28th, 2021

— Just Energy

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Scam

The way the plan was explained it was nothing Ive received. Prior to this plan my bill was roughly $238.00 a month my first billing came with just Energy was $552, called to cancel and dispute. They way the billing is setup and my carrier bill Ive had 3 cycles total even once canceled. My bill is sitting at a whopping $1458.00 and its nobodys fault BGE or just energy. Im expected to pay and cant get assistance because I dont have a cutoff notice. Talk about pissed!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tamika Byers from Laurel, MD on September 3rd, 2024

I wish I had just kept walking

They manage to double what I was paying for the price of my energy bill. it's over .14! when you can easily go to website to shop of energy supplier and find it for .09 cent! I should had known better than to trust quick talking sales person at Sam's Club.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kc from Crofton, MD on August 3rd, 2024

Hello KC.

Thank you for bringing your concern to our attention. We need additional information to be able to locate your account. Please kindly contact our customer service department at 1-866-587-8674. One of our team members will be glad to assist. Our business hours are 8:00 am to 7:00 pm (Mon to Fri) CST and 9:00 am to 6:00 pm (Sat) CST. You can also reach to us via email at customersupport@justenergy.com and provide best time and phone number and account information for one of our agents to contact you. Rest assured we will do everything possible to resolve this situation for you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

— Just Energy

SCAM SCAM SCAM

Pitched in a sams club for promotionl rates but misled about specific details and coerced into a contract for their electric billing service. I have cancelled the contract I didn't realize I signed and am hoping I do not see financial reprecussions.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— M.E.E. from Annapolis, MD on April 1st, 2024

Hi,

Thank you for taking the time to share such detailed review about your recent experience with Just Energy. We apologize to hear many elements of your experience did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We need additional information in order to locate your account, At your convenience you can contact our Customer Service Department at 1-866-587-8674 or email us at customersupport@justenergy.com. One of our agents will be glad to assist you. Our business hours are 8am-7pm CST, Monday-Friday and 9am-6pm Saturdays CST. Thank you! We look forward to speaking with you!
Kind Regards,
Mirna A
Social Media Advisor

— Just Energy

Worst experience

Signed up with Just Energy at Sam's Club, MD based on the sales pitch from a woman portraying to be a JE agent, saying that I would be saving a lot of money by paying almost half the cost per kwh of what I am paying with the current provider. Then she showed me a comparison between the current price that I am paying versus the JE bill. Apples to apples. She showed it on her iPad. JE's bill was lower by $100. I went ahead and signed with JE. She also told me there is no obligation to cancel. No fees charged. It turned out when the first month bill came JE charged me $100 more than what my normal bill was. Instead of seeing a reduction over my monthly bill I saw an increase by $100. Immediately I called my old utility company and had them switch from JE. Since I was already into the second month, JE charged me $100 plus another $50 for the half month. It's a good thing that I caught this early otherwise they would lock me in for three years with no way out and if I ever wanted to get out, there would be early termination fees. I immediately called the JE customer service and they told me that I should have read the fine print of the contract. I believed the sales agent's words when she showed me the price difference. What the agent never mentioned was that the JE would charge in addition to what I am paying monthly. How would that help me? Why would I switch to another utility provider if it does not benefit me? Why do I want to pay an extra $100 or more every month? This is a simple common sense question. Switching I thought would help me reduce the monthly payment. JE did not refund the money that I paid them nor did I ever receive the gift cards from them. This is a big scam. The lesson learned here is to never sign up from a third party energy supplier, especially at the Sam's Club. Do your research. I came to buy groceries at Sam's Club and not to shop for energy suppliers. Sam's Club should not allow this type of scammer at their stores. I've lost almost $200 for no reason and not to mention the pain and suffering. Who is responsible for my money loss? Does Sam's Club refund my money?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pissed Customer from Olney, MD on June 21st, 2023

Hello Pissed Customer,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to be able to assist you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

— Just Energy