“ I was just concerned about when I'd be receiving my free Amazon Echo Dot, so I went in to live chat. To my surprise it was rather fast and easy to use. Cres got back to me quickly to answer my question. I thought I'd have to call and be on hold to speak to someone since mine was a new account, but I didn't and I was satisfied with the answer and service I was given!! Thanks so much for making it so easy! ”
“ Kim @ Direct Energy was great. She is professional and answered all of my questions. ”
“ I have had a great experience with DE. A few hiccups along the way but nothing they could not handle quickly. I am pleased! The chat has actually worked awesome for me! ”
“ Great rate ”
“ Very happy with my experience, ”
“ Never a problem. Real deal. No scams! ”
I tried to sign into my.new account, couldn't find my account #. Plus,I was concerned that my rate would be very expensive since I use less than 500kg
On average. Chat with Kim Relieved my worry. Thought I would be charged for .500 even if I only used 350 0r 400
She assured me that I wouldn't!.
Good news, Informed personnel are the heart blood of Customer Service.
Kim exemplified great customer service! ”
“ This company is amazing, not just the plans they offer but the customer service as well. ”
“ I was completely satisfied with Direct Energy and their ability to work with me on my account and rate. Chez was extremely helpful. I couldn't have asked for better service. Anyone considering an electric supplier, Direct Energy cares about their customers. ”
“ I used the Chat Now option to ask a question about my renewal. It was fast and easy. Javier answered all my questions in a friendly fast manner. Renewed for 2 more years! ”
“ Excellent customer service, always helpful when I need them. ”
“ I used to be a Reliant customer and finally got tired of being over charged, so I switched to Direct Energy and I am so glad I did. ”
Great company, great prices, great plans, and on top of that, you can speak with a real person on the phone when you need assistance the most.
I've been using them for over 4 years, and never once I had an issue.
I moved 3 times while I had Direct Energy as a provider, and every single time, there were there to switch my service in no time (no issue) ”
“ My rep, helped me all my questions, and answered all of the concerns i had. ”
“ I highly recommend Direct Energy to everyone. They really do care!! ”
Direct Energy's price per KW Hour was about .0075 of a cent, less than our Electric Co. The change over and billing was flawless.
A pleased customer ”
They always there to help me !
Always the best rate.
Love this Honor company ”
“ I was able to chat with Megan regarding plan options and she was able to answer all my questions. Thank you, Megan for all your help. She provided links and took the time to look up information on plans for me in my area. ”
“ Great price, no cancellation fees ”
“ This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I reviewed several other companies before arriving here and was displeased at their demands for a huge activation deposit. None of them could clearly explain why those startup monies were necessary or could confirm if they were refundable minus all the fees if the relationship had to end. I would have been okay to pay it out installments but no one was hearing that. Just hand us 220.00 and well turn it on. Im glad i found you guys and very pleased there's no deposit. This is how you become and remain #1. Im telling everyone I know at the old company to follow me. (#high5) Thank you ..Now lets do business one kilo watt at a time. Praise God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ”
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.