Direct Energy Customer Reviews

The best review categories for Direct Energy are their plans and pricing, with an average of 3.0 stars, and the order experience, with an average of 3.0 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Review from Plan expiring 4-29-2020 w. Direct Energy

Plan expiring 4-29-2020 w. Direct Energy

Professional and honest

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Plan Expiring 4-29-2020 W. Direct Energy from Dayton, MD on March 16th, 2020

Good afternoon. We certainly strive to hit a higher standard for customer experience and we are thrilled to see this has been the case for you! Thank you very much for taking the time to leave us a review. We appreciate having a customer such as yourself. Have a great day and stay safe. - Eleanor / Digital Care

— Direct Energy

Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

THE DOOR TO DOOR KIDS IN OUR NEIGHBORHOOD

I just wanted to say, we have your service and we're happy but on Neighborhood app, people are submitting complaints they think the kids your company uses door to door to get families to switch their service providers, they think they are a scam,. Asking for our BGE bills and such. Maybe your should go into tv and tell our neighbors that those kids knocking on our doors happen to work for you and that what they are doing is legit. I know because that is how we switched from Constellation to Direct Energy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sherie Turpin from Brooklyn, MD on January 20th, 2022

Hello Sherie. We appreciate you bringing this to our attention. We will take the necessary measures to clarify any doubts in this regard and we will take your suggestions into account. Thank you very much for giving us the opportunity to serve you, we are honored to have you in our family and we will continue working hard to always meet your high expectations. Thank you for the amazing rating! Enjoy your weekend! - Sophie / Digital Care

— Direct Energy

Plan expiring 4-29-2020 w. Direct Energy

Professional and honest

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Plan Expiring 4-29-2020 W. Direct Energy from Dayton, MD on March 16th, 2020

— Direct Energy

Direct Energy is the best!

I was completely satisfied with Direct Energy and their ability to work with me on my account and rate. Chez was extremely helpful. I couldn't have asked for better service. Anyone considering an electric supplier, Direct Energy cares about their customers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Christian Nauman Jr from Middle River, MD on February 6th, 2019

Hi Christian,

We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have a wonderful day!

-Marie

— Direct Energy

Excellent Company and Great prices!

I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Drea from Columbia, MD on April 3rd, 2018

It's wonderful to see that you've loved your service so much that you've decided to refer others! It's a true testament to our company, that others are willing to refer their friends and family to us! Thank you so much for the great review! -Kate

— Direct Energy

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Deceptive

Advertise 6.49 -7.19 fill out information and they will not accept. When you call they quote 13.1. twice what they advertise

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Direct Energy from Essex, MD on August 10th, 2022

Good afternoon. We are very sorry for any misunderstanding you may have had regarding the current rates offer. We would love to talk with you and clarify any questions you have about it, as well as help you find the best deal for you. We invite you to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you find the best rate that suits your energy needs and budget. Have a beautiful day! - Marta / Digital Care

— Direct Energy