Reviews Overview
The best review categories for Direct Energy are their plans and pricing, rated at 5.0 out of 5, and the order experience, rated at 5.0 of 5.
The best review categories for Direct Energy are their plans and pricing, rated at 5.0 out of 5, and the order experience, rated at 5.0 of 5.
Review from Plan expiring 4-29-2020 w. Direct Energy
Plan expiring 4-29-2020 w. Direct Energy
| Professional and honest | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Plan Expiring 4-29-2020 W. Direct Energy
from
Dayton, MD
on
March 16th, 2020
Good afternoon. We certainly strive to hit a higher standard for customer experience and we are thrilled to see this has been the case for you! Thank you very much for taking the time to leave us a review. We appreciate having a customer such as yourself. Have a great day and stay safe. - Eleanor / Digital Care
— Direct Energy
Recent Good Review from Plan expiring 4-29-2020 w. Direct Energy
Plan expiring 4-29-2020 w. Direct Energy
| Professional and honest | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Plan Expiring 4-29-2020 W. Direct Energy
from
Dayton, MD
on
March 16th, 2020
Good afternoon. We certainly strive to hit a higher standard for customer experience and we are thrilled to see this has been the case for you! Thank you very much for taking the time to leave us a review. We appreciate having a customer such as yourself. Have a great day and stay safe. - Eleanor / Digital Care
— Direct Energy
Most Recent 5 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Plan expiring 4-29-2020 w. Direct Energy
| Professional and honest | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Plan Expiring 4-29-2020 W. Direct Energy
from
Dayton, MD
on
March 16th, 2020
Good afternoon. We certainly strive to hit a higher standard for customer experience and we are thrilled to see this has been the case for you! Thank you very much for taking the time to leave us a review. We appreciate having a customer such as yourself. Have a great day and stay safe. - Eleanor / Digital Care
— Direct Energy
Direct Energy is the best!
| I was completely satisfied with Direct Energy and their ability to work with me on my account and rate. Chez was extremely helpful. I couldn't have asked for better service. Anyone considering an electric supplier, Direct Energy cares about their customers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christian Nauman Jr
from
Middle River, MD
on
February 6th, 2019
Hi Christian,We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have a wonderful day!
-Marie
— Direct Energy
Excellent Company and Great prices!
| I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Drea
from
Columbia, MD
on
April 3rd, 2018
It's wonderful to see that you've loved your service so much that you've decided to refer others! It's a true testament to our company, that others are willing to refer their friends and family to us! Thank you so much for the great review! -Kate
— Direct Energy
Recommended Electricity Plans
12 Month Fixed
12 Month Fixed Rate
12 Month Fixed
7.09¢ / kwh
Rate:
7.09¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$75
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Short Term Plan
6 Month Fixed Rate
6 Month Home Power Plan
7.39¢ / kwh
Rate:
7.39¢
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
3 Year Price Protection
36 Month Fixed Rate
Safe Harbor 36
6.95¢ / kwh
Rate:
6.95¢
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$0.00
Monthly Recurring Charge:
$0.00
Important Documents:
Info
