All 2 Star Reviews

2 Customer Reviews Written Overall


Back to All Constellation Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Very uneven
Of course, signing up was easy and seamless! But when it came time to re-up, 1. I had too many numbers to call which one?
2. So much ro-bo interface, to just repeat the same things to the human. So much time on hold.
3. The human in the first call was a knucklehead and could not answer my questions AT ALL. Then he started saying (whining) things like, you dont understand. Oh, yes I do. Goodbye.
4. After trying a few more numbers and being quoted wildly different prices, I found a human that knew what she was talking about, who quoted me a reasonable price, and the deal was done.
Not quite the same experience as the initial sign-up!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Suzannah Overstreet from Gaithersburg, MD on October 10th, 2020
Disappointed
On 12/8/2018 I called Constellation to apply for service. I talked to Mario and gave him all the information that I had at that time but I did not have my electric ID number, only the gas number. Mario gave me the number to call him back when I had all the information, he also gave me (what he said was his personal number with the ext. number 616). I called back within 10 minutes. When I call back I gave the person who answered the phone the ext. number that Mario had given me, I could tell by her tone that she had no clue about an ext. number. When I asked for Mario, she said that he was busy but she would help me. I explained that I had given Mario most of the needed information and that I would like to continue talking to him. I then asked her if she would ask him to call me back. I was told the they do not return calls, that I would have to call Mario back. I called back 4 more times and was told that Mario was busy each time. I was dissapointed, first because I have never heard of a company that does not return phone calls and second because I feel that Mario was blowing me off, also the rates that he had given me were lower than the ones that I saw on line. My guess is that he made a mistake on the quotes and did not want to admit that he made a mistake which was not a problem because the rates on line were the lowest and I would have been happy to complete the application. As a result, I continue to look for a company to provide my gas and electric service.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ms. Dallas from Baltimore, MD on December 10th, 2018


All Constellation Electricity Plans

Plan Name
Company
/
Rating
Length
Price
VS. Baltimore Gas & Electric
Short Term Plan
6 month
Fixed Rate
8.89¢ / kwh
24 Month Fixed Rate
24 month
Fixed Rate
8.69¢ / kwh
24 Month Fixed Rate
24 month
Fixed Rate
8.89¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
8.99¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
9.49¢ / kwh