“ Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat. ”
“ Good until the last several months. They in the last two months the rate jumped to 14.99 and gave me an $ 1100.00 bill in dec and then a $ 1900.00 bill for jan. Do not understand and cannot pay this high priced bill. Explaniation would be appreciated. ”
“ Get you in the door with a low price. Not once did they say i would be charged 5.95 a month plus over .11 cents a kwh double of penelec. absolutely ridiculous.having a hard time canceling so I'm going to sign up with another company and they will automatically cancel for me. Never again. STAY AWAY IF YOU VALUE YOUR MONEY ”
“ While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage! ”
Their opening offer was good so I switched. Later I noticed my bill was increasing but I assumed there was a rise in energy cost overall.
This month it was so much higher than I ever paid PECO I checked it out.
Turns out there had been a fine print "introductory offer" clause and indeed I was being billed at a higher rate. A MUCH higher rate. I checked with PECO for a comparison bill and Titan was charging $100 in excess of that.
The customer reviews support my story. Get free now! ”
“ I'm sure it's the same with all these providers - lure you in with a great rate and then constantly hike it up hoping you won't notice. We came in with a rate under 6c/kwh, when our contract expired it doubled. We didn't notice for a little while, just paid off our last bill with them which had a price of 16.98c/kwh. We're done with these practices and back with PECO. ”
“ After getting the Regulatory Body that governs Ohio Utilties involved, Titan Gas & Power re-rated the amount charged for electricity the final month of my contract. Between the time my contract ended with TG & P and the new contract began I entered a Varible Rate. TG&P took advantage and attempted to gouge me for alot of money. My rate was increased by 100+%. Anyway, due to confusion, I failed to pay my final bill. I assume responsibility for the final bill but TG&P turned me over to a collection agency without ever contacting me. I don't recommend contracting with TG&P. ”
“ Signed up for a 12 month fixed price of 5.6 cents per Kwh. The promotion that I signed up for ended in the winter. After the promotion ended the price per Kwh increased gradually about 3 cents per month until it reached 16.98 cents per Kwh, I made the incorrect assumption that the monthly bill was just increasing due to the hotter summer months, but I was drastically incorrect. This resulted in paying hundreds more than I should have over the course of the summer, which honestly is not pleasant to find out. I ended up contacting customer service to cancel service and explained my unhappiness with the situation. They indicated that they sent notice for renewal before the contract expired, but either they did not send notice or I didn't see it with the 12 other pieces of paper the electric company puts in the envelope. At first they were only able to offer a $25 credit and offer to renew, but I indicated that I was just unhappy with how it was handled and wanted to cancel. After the customer service rep indicated that she was going to process the cancellation and after a brief hold she informed me they were going to issue a credit for a portion of the amount I believe I was overcharged. So while overall I definitely paid more than I should have, it stung less. The credit to the account the service representative offered and the professionalism of the service representative is the only reason I am giving them 3 stars for customer service. Otherwise it would have been all 1. If you can remember to switch or renew as the contract ends, go for it, otherwise choose a different provider. ”
I had a residential contract with Titan at a rate of 6.11 cents per Kilo-Watt-Hour. After my contract ended, I was automatically switched to a monthly variable rate plan at 13.64 cents per Kilo-Watt-Hour. This also occurred during my biggest billing cycle because of the winter weather, so my bill was significantly bigger due purely to a doubling of my rate, not actual services rendered.
What could be the reason for this other than trying to get more money out of a consumer who appears to not be active in their service purchases. My guess is that they hope some people will not pursue this discrepancy. Why not keep me at my contractual rate on a month to month basis? I would not have known the difference between the services while on contract and after and they would have retained me as a customer. I now have strong feeling against this company and would discourage others from using them. ”
“ My price per kWh jumped from $.045 to $.1698 with a $5.95 monthly fee without notice of any kind. Try sending me a notice to re-subscribe to your plan instead of slamming me with an additional $150 bill in one month! An e-mail or phone call with an ID would be helpful. Gone to AEP! ”
“ I read all these reviews and exactly same thing happened to my father's bill. Jacked the price up and no calls. They take advantage of people ”
“ So the experience was horrible ! The woman lied and said it had to do with my BGE and it would just be a discount. Little did i know She signed us up for this not telling us the actual details! She deleted the text messages out of our phone confirming the information and then just left. Wasnt till i read Further more of the email that was sent to me that i knew what she explained was the not correct information she gave us. The man that helped cancel the plan was very nice and apologized for the wrong doing of the woman. Seems like a nice company they just need better people explaining and doing the stuff that come door to door because the way i see It is they are wrongfully getting people to sign up just so they can get their money from their Commissions ”
BEWARE of "Titan Gas & Power".
They will switch your contract from a fixed rate contract to a variable rate without proper notification. When my electric contract "expired" my rate went from about $.05 to over $.16 per Kilowatt hour and they added a monthly service charge.
I did not notice the rate change for 6 months and have been paying triple what I should have per the original contract. That is my mistake but you do not have to make the same one.
No offer to refund difference and it was obvious the customer service representative deals with this quite often. Random power company spam calls have also increased for me over the past 6 months.
BEWARE of "Titan Gas & Power". ”
Titan claims to have alerted me to a contract expiration but I don't believe they did. But, in any case, when my electric contract expired they tripled my rate from about $.05 to over $.16 per Kilowatt hour and added a monthly charge. By the time I noticed it, these price gougers had cost me several hundred dollars more than I should have been charged and, naturally, their policy won't allow them to make it right.
There are plenty of good suppliers out there who treat their customers fairly so choose one of them. Avoid doing business with Titan its shabby business practices. Don't reward these petty crooks with your business. Go elsewhere! ”
2-year contract gas and electricity expired in December and I heard nothing from them. But my utility bill doubled. Was easy & quick to switch the electricity but the gas took about a month. Bottom line is they screwed me out of about $150 for each of two straight months, then about $160 the 3rd month because the gas took so long to switch back to PECO. This is my last experience with a 3rd party energy provider - never again!
Called the company and directed them to take my number off their list and that I never wanted to hear from them again - said some pretty ugly things to the very nice customer service rep - it wasn't her fault - but I asked her to tell her management all that I said. They're giving all these 3rd party power companies a bad name with the way they do their business. APECO rep verified for me what happened and on what day exactly. ”
When my original contract expired, the rate went from 6 cents/kwh to 11 cents/Kwh the next month up to 13 cents/Kwh and the next month 17 cents/Kwh. I cancelled after I noticed it at 13 cents but still had a partial bill at 17 cents/Kwh. Absoutly no controls in place or notification of rate hikes. Our local suplier PECO can only change rates 4x/year not every month!!!
“ We had Titan call us that our contract was expiring, and that we could find someone else to sign up with. we didn't do anything to find another supplier - we were ok with Titan Gas and Power since they were already a decent price. Now we've received our recent bill from Penelec/Titan and our bill has doubled (regarding Titan's portion) from Jan 2018 to February 2018. So, after reading some reviews on this website, we find out that if we would have signed a CONTRACT with Titan, we would have stayed at the previous rate. We stayed with them, thinking everything was fine, but then find out the rate doubled.......Funny how they don't and won't explain that to their customers. If they would have told us these details, we would have signed a contract with them. If this is how they justify to get you to sign, why don't they tell you this in the first place. When a full time working family has to find out these details "the hard way", it's just not fair. ”
Being told by a salesperson knocking on my door saying he's from PSE&G and hell knows how did I end up enrolled into this company! I used to pay 12 cents/kwh, and they charge 19.99 cents/kwh on the contract. BUT, they actually charged me 21cents/kwh on the bill, and my bill almost doubled ever since. This price is nowhere close to being competitive to other providers as they claim on the website and by the sales.
And if you want to cancel, sorry, we gonna charge you another $50!!!
Completely rip off!!!! Stay away! ”
“ Ripped me off! Started me at a low rate, and then raised it to more than three times what the electric company would have been charging me for many months! They over charged me thousands of dollars over time. Deceptive and untrustworthy company taking advantage of busy people! Don't go with them! ”
“ They sucker you in with a low initial rate and then the second the plan expires they will charge you literally the most expensive rate anyone has ever charged anyone for electricity anywhere. Just because something is legal doesn't mean it is ethical. And this company is the least ethical electricity supply company I have encountered. ”