Reviews Overview
The best review categories for CleanSky Energy are their customer service, rated at 2.2 out of 5, and their plans and pricing, rated at 1.8 of 5.
5 Stars
25%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
100%
 

Review from Terry

Awesome Service
When I first decided to go solar I researched and learned a great deal. When Cleansky Energy contacted me and explained what the company good do for me, I thought it was great. Over the future years they will provide a lower cost per KWH's than the electric company did, meaning that I will lower my electric bill even more. Thanks Cleansky for reaching out to me to let me know what service you could provide for me. I am really happy and satisfied.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Terry from Hagerstown, MD on November 9th, 2020
Hi Terry - Welcome to CleanSky Energy! We truly appreciate the time you took to tell others about your experience. It is our goal to deliver an affordable product to our customers. We hope you choose to remain a customer for many years to come.
— CleanSky Energy


Recent Good Review from Terry

Awesome Service
When I first decided to go solar I researched and learned a great deal. When Cleansky Energy contacted me and explained what the company good do for me, I thought it was great. Over the future years they will provide a lower cost per KWH's than the electric company did, meaning that I will lower my electric bill even more. Thanks Cleansky for reaching out to me to let me know what service you could provide for me. I am really happy and satisfied.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Terry from Hagerstown, MD on November 9th, 2020
Hi Terry - Welcome to CleanSky Energy! We truly appreciate the time you took to tell others about your experience. It is our goal to deliver an affordable product to our customers. We hope you choose to remain a customer for many years to come.
— CleanSky Energy


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Awesome Service
When I first decided to go solar I researched and learned a great deal. When Cleansky Energy contacted me and explained what the company good do for me, I thought it was great. Over the future years they will provide a lower cost per KWH's than the electric company did, meaning that I will lower my electric bill even more. Thanks Cleansky for reaching out to me to let me know what service you could provide for me. I am really happy and satisfied.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Terry from Hagerstown, MD on November 9th, 2020
Hi Terry - Welcome to CleanSky Energy! We truly appreciate the time you took to tell others about your experience. It is our goal to deliver an affordable product to our customers. We hope you choose to remain a customer for many years to come.
— CleanSky Energy



Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
ABSOLUTE CROOKS
They reeled me in with what I thought was an affordable rate. Without notice they tripled my monthly rate as soon as the promotion expired
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Worst Company Ever from Mount Airy, MD on March 15th, 2021
Thank you for your review. We are sorry to hear about your negative experience. We can assure you that our intentions are never to keep any of our customers at a higher rate. We make every effort to notify customers of their pending contract expiration. If you could give us a chance to make things right. Please email us with your account details at customercare@cleanskyenergy.com, or you can reach our Customer Service department toll-free at (888) 355-6205. We look forward to hearing from you.
— CleanSky Energy
WONT ANSWER MY CALLS AND SCAMMED ME
I never switched my stuff but somehow its been on my bill since March. I guess I didnt notice cause the price was the same. I am 20 years old with twin daughters and no income, the bill the sent me this month was more than my mortgage and I cant pay it. I have a shut off notice for February 24, less than 10 days. And they wont call me back.
Because of them I will have to MOVE OUT OF MY HOUSE because I cant stay here with my daughters with no electric and I cant get ahold of these people nor can I afford $250 ( half )just to stop it from shutting off. I DONT HAVE IT. I waited on hold for 20 minutes just for them to tell me to leave a voicemail. Then waited for another 7 minutes just for them to do the same thing. Im hysterical and I cant even get these people to talk to me.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

BrandonnOli from Frostburg, MD on February 16th, 2021
Hi Brandonn, given the situation you described, we understand your frustration and sincerely apologize for all that you have experienced. We also apologize for the delay in responding to your emails and calls. Unfortunately, due to inclement weather conditions, most of our Houston-based employees were only able to assist customers on a limited basis. We understand that these are hard times for many and would like to find a resolution regarding your billing. Please contact us with your account information at customercare@cleanskyenergy.com, so we can further investigate what took place. We look forward to hearing back from you in hopes that we can give you a better outcome. Have a great Tuesday.
— CleanSky Energy
Bait and switch
They signed me on at 5 cents/kWh and recently more than doubled it to 11 cent/kWh. They told me over the phone that the rate wouldn't change.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John from Mount Airy, MD on February 1st, 2021
Hello John, I know receiving a high bill can be frustrating. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. To better assist you with your account, please provide your account information by emailing us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We would love the opportunity to review your account to see what may have happened. We would be happy to discuss your account and review your available renewal options. We look forward to hearing from you.
— CleanSky Energy
Ridiculous
So the experience was horrible ! The woman lied and said it had to do with my BGE and it would just be a discount. Little did i know She signed us up for this not telling us the actual details! She deleted the text messages out of our phone confirming the information and then just left. Wasnt till i read Further more of the email that was sent to me that i knew what she explained was the not correct information she gave us. The man that helped cancel the plan was very nice and apologized for the wrong doing of the woman. Seems like a nice company they just need better people explaining and doing the stuff that come door to door because the way i see It is they are wrongfully getting people to sign up just so they can get their money from their Commissions
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Rory from Edgewood, MD on November 24th, 2020
Hi Rory, this is definitely concerning to hear and can assure you that this is not the standard business practice of CleanSky Energy. We would like to resolve this as quickly as possible and make sure that your account is cancelled. Please contact us at customercare@cleanskyenergy.com with your account information. We would like to investigate this right away and add you to our internal do not contact list to ensure that you are not contacted by any entity representing our service in the future. We look forward to hearing from you.
— CleanSky Energy



All CleanSky Energy Electricity Plans

Plan Name
Company
/
Rating
Length
Price
VS. Potomac Edison (Allegheny)
12 Month Fixed Rate
12 month
Fixed Rate
11.49¢ / kwh
24 Month Fixed Rate
24 month
Fixed Rate
12.49¢ / kwh