An account was fraudulently opened with my personal information and I contacted customer service agent Maria and was treated with with the utmost respect. She immediately iniciated a Fraud Claim and began the process to have this delinquent account removed from collection status.
She listened to my concerns & made me feel confident that a swift resolution would follow with Fraud Claim Division. I hope they are as professional and thorough.
* Wonderful to speak to a real human being without 1st fighting an automated answering machine to deal with my real problem. ”
“ After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company! ”
“ My bill has tripled since I've been with Cirro, they won't work with you at all!! They don't care about their customers unless your on the autopay system only!! They have double billed me and never admitted to it!! So I was just out that money, to bad!! I'm a single grandmother raising 3 special needs children and they think I'm made of money!! TXU I'm coming back!! ”
“ Very hard , impossible to talk to anyone in person about service. ”
I have a family member who is a customer . During the Covid shut down ,He had an accident which left him in the hospital for 40 days, and resulted in his leg being amputated . They have been in constant contact with Cirro, and paying what they could. Services were disconnected. The bill was paid, and wee told services would be restored by 5pm . Services were not restored, and this man was left in the dark , unable to maneuver through his home !
I am in a business that has 28 utility accounts, with 3 providers . Not 1 if these providers would have done what Cirro has . Shame on you ! ”
“ I had Cirro for a year and had decent service and billing. Always paid on time and no issues. My contract came to an end and I just let it roll into the next year and then I changed providers. I got nasty collection letters on a "Contract Penalty" for $250. I wrote and called to discuss but they continued to say it was due. Now they have put in on my credit for collections! I fullfilled by contrac(s) and they are so crooked they do this to people. I'm not the only one! I reported to the BBB and they just told them it was "valid" and nothing has been done. I don't plan on taking this lying down. I'm not paying a fee that is INVALID. ”
“ Signed up to a smart lock 12 month plan I thought it was supposed to be a fixed rate plan after two months the price went up more than 10 percent this place is a RIP off stay away ”
“ very nice ”
“ I was told at 10:38am that my account was set up and everything was approve so 7 hours passed I called center point energy and they told me that all Cirro have to do is send over a paper... which I was never told about...no one ever told me I needed to feel out everything... my mom is 78 years old and my grandkids are all under the age of 10..., Cirro told me it was my fault because they didn't inform me about the paper which I still don't have And I spoke with a supervisor he told me it was nothing he can do ... I never received a call or email saying I have to feel some paper out it's not right because the agent wasn't doing her job. My mom has covid and I have papers to prove it so I am taking this as High as I can because I experience the worst customer service... Maybe everyone need to go back through training..I should've have had to ask for a supervisor 7 times and someone gets on the line acting like a supervisor and hung up on me so I had to call back and spoke with a real supervisor who I thought could help but no my lights are still off In 2 story house and has been off for 10 hours now my name is Sherri smith this is the only thing I received and when I ask the other agent who stated he was a supervisor how long for this paper he says over 24 hours ok so its still my fault no because I read all the fine print ”
“ I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door. ”
“ bery good ”
“ Easy transition - great monthly average program, used 2nd month of service! ”
“ I liked the billing , but I canceled the service and got another bill . I call billing they told me it was my finial bill. I never heard anything more , and then I get a letter from collection company . I called Cirro billing and was told it was for the next month that I did not live there for . I was also told I owed nothing else . I had to pay it , and I am a widow now I have that on my record . So the house I lost had two electrical companies for one month. I was lied to that I payed my final bill . ”
“ My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try and resolve the issue and both times I got too bad, you should have known when your contract expired. They are vultures and it was during a time that our business had been shut down due to Covid. AVOID doing business with Cirro at all costs! ”
“ The customer service rep was extremely rude when trying to sign up with Cirro energy. Was not willing to share the plans details to enable the sign up. It looked as though Cirro energy team was least interested in signing up new customers. Has been a horrible experience to sign up with Cirro energy . ”
“ Easy to sign up, accepted my CC for billing and not one problem so far. ”
“ My account is on auto-pay and they debit my account. whenever they feel like it, but usually, at the end of the month. I recently had to change my bank card and when I go online to change the card info. it won't let me. I called several times and nobody ever picks up. I must be the only person in the world whose email starts with a number because it highlights my email and I can't get in. Cirro doesn't even have an app to download. How archaic is that? So, one of their geniuses emailed me 23 times on the 9th because apparently they want to debit my account on the 10th, and, of course, that didn't go through. Talk about being pissed off. I might just have to change providers bc of this. Too bad. SO SAD. UNBELIEVABLE!! What a nightmare. ”
“ Cirro Energy is clearly a scam company that prey on unsuspecting consumers. I signed up for their commercial plan and they charged me $296 for a connection fee. No new meters were installed. I called Centerpoint who said they would not charge anything over $30 for new connection with existing meter. ”
“ I've been with them for a year and just signed up for a second year best rates around. My bill has never been lower. ”
“ After my twelve months were up rates had dropped for our area, and instead of just switching after having done my homework, I called them and attempted to negotiate a reasonable fixed rate to stay w/them another year. They were great. ”
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