Reviews for AEP Energy

The best review categories for AEP Energy are their plans and pricing, with an average of 4.0 stars, and their customer service, with an average of 4.0 stars.


Review from 410 Js

Great Service Affirdable Rates
I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

410 Js from Pasadena, MD on May 8th, 2020


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great Service Affirdable Rates
I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

410 Js from Pasadena, MD on May 8th, 2020



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
DO NOT go with this company
They were cheap so I went with them. They managed to screw up my accounts so badly-TWICE. They mis-appropriated my payments into the wrong accounts two years in a row meaning I got hit with a large lump sum payment-TWICE. Their customer service people are very nice but do not do what they say they will- it took forever to get the issues resolved ( without compensation for my time) and had to be escalated to "senior people" both times. And both times I was assured it would be handled and rectified. I just got my latest bill and there is an issue AGAIN....so I am on hold with them now. THINK twice before going with AEP. Also, their electric prices are now more expensive then the utility. I have not had a good experience. I also called earlier this week and asked them to cancel my service. I called again today only to find out no one entered the cancellation.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ron from Arnold, MD on July 8th, 2022