Viridian Energy -- Profile Analysis

Viridian Energy constantly has trouble with billing options. The phone number on the bill is for TriEagle and I have to spend 30 minutes to an hour trying to get a customer service person who can help me in Texas. This is a monthly occurance. Last month I paid for my February bill and they took out the same amount at the end of the month. They did not have authorization to do so as I did not sign up for auto draft. The customer service agent basically argued with me that I paid that second installment which went toward my current balance. I paid the balance and set up auto draft and neither was processed nor did they have a record of it or a record of the agent I spoke to as well as no notes were made about my call. They are a nightmare to deal with I have never had issues with any other electricity provider. I have asked to speak with a supervisor on several occasions and never receive a call back. My suggestion... run, do not walk away from this company. They will only cause stress and headaches for you!

Perhaps the worst consumer experience ever. For starters, the per kilowatt rate is 50% more than the the local utility providers, and the below market rates advertised are promotional. Classic bait and switch. It is purposefully difficult to cancel without being gouged a $150 cancellation fee. Front line CSRs not allowed to be flexible, and supervisors are always unavailable. The promised "call backs" never materialize. Hours of time wasted.

They jacked the rate up to 23.79. New customers were offered 13.9 when I called to question this and get my rate lowered they did nothing to help. Told me Amy change would result in a penalty fee! Customer loyalty means absolutely nothing to them!!!!! With them for over 5 years tolerated the small price increases but this was ridiculous. They did nothing to keep me as a customer. When contract is up so is my business with them!!! Furious!