Town Square Energy -- Profile Analysis

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Town Square Energy provides energy options to the residential and small commercial utility customers in 8 states and more than 30 utility markets. Their stated goal is to "provide electric rates as an alternative to our customer's utility and also utilize value-adding options, content, and communications to further educate our markets on the benefit of energy choice".

Their home office is located in Chandler, AZ.

Town Square Energy services Connecticut, Pennsylvania, New Jersey, Massachusetts, Rhode Island, Maryland, and Ohio.

All Town Square Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
3 Month Fixed Rate
3 month
Fixed Rate
9.60¢ / kwh
3.8% under market rate
Compared to the current Baltimore Gas & Electric rate of 9.9830¢ / kwh
$0.00 monthly recurring charge
11 Month Fixed Rate
11 month
Fixed Rate
9.89¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
9.89¢ / kwh
$0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • 18 Month Fixed Rate
    18 month
    Fixed Rate
    10.19¢ / kwh
    $0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • 9 Month Fixed Rate
    9 month
    Fixed Rate
    10.29¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    10.49¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    10.79¢ / kwh
    $0.00 monthly recurring charge
    13 Month Fixed Rate
    13 month
    Fixed Rate
    11.09¢ / kwh
    $0.00 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    11.18¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    11.20¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    11.20¢ / kwh
    $0.00 monthly recurring charge
    25 Month Fixed Rate
    25 month
    Fixed Rate
    11.65¢ / kwh
    $0.00 monthly recurring charge
    1 Month Intro Rate
    1 month
    Intro Rate
    11.66¢ / kwh
    $0.00 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    11.70¢ / kwh
    $0.00 monthly recurring charge
    32 Month Fixed Rate
    32 month
    Fixed Rate
    11.99¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    12.00¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    12.49¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    12.49¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    12.55¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    12.64¢ / kwh
    $1.99 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    12.91¢ / kwh
    $1.99 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.13¢ / kwh
    $1.99 monthly recurring charge
    Variable Rate
    1 month
    Variable Rate
    20.55¢ / kwh
    $0.00 monthly recurring charge

    Town Square Energy Plan Summary

    Town Square Energy does not currently have any plans available on MD Energy Ratings.

    We recommend plans from Direct Energy and Constellation instead.

    View Town Square Energy Plans

    Customer Reviews of Town Square Energy

    Reviews Overall

    8th place
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    Read Reviews

    Most Recent Town Square Energy Reviews  


    Fabulous Rates & Service
    There customer service is wonderful. I signed on a few months ago and they lowered their rates and when I called to see if I could get the lower rate, they changed it no questions. Such better rates than National Grid... Currently sitting at $12.27/kwh compared to National Grids $33/kwh - HUGE SAVINGS. And yes, it works as I have had a couple bills come in and it reflects the correct pricing. THANK YOU for saving us money. Lynsy from Bridgewater MA

    World changing experience!!! Due to Customer service representative Anisia Garcia
    I returned after years of not being with the company because of unxexpected 2022 life changes. Prior to speaking to Anisia Garcia I spoke with other representatives who put me on hold for like an hour who were rude and condescending to the point where I requested to speak to a Supervisor and they wouldn't comply even as I continued to insist on speaking to a different person.
    The representative finally transferred me and I was already stressed, annoyed and inconvenienced for the time spent to rectify this issue. I was then greeted by Ms. Anisia Garcia to whom I asked respectfully if she was a Supervisor and she advised
    me she was not but I explained my situation and she completely revamped my experience. Not only was she kind, professional and respectful she was unbelievably empathetic to my situation and that I why I decided to accept her guidance and expertise. She evaluated my position created and recommended solutions to benefit my family which allowed me to breathe when I was having such a difficult time with everyone else.

    So I just want to thank MS.Anisia Garcia and would recommend that she get a raise increase or promotion to Trainer or Supervisor so that her abilities can be utilized to train and mold others in your company so people in the future can be able to breathe when they have no one else who understands their situation or position.

    Thank you for you time
    Danny
    D from Bristol CT

    N
    Pleasant Jerry from Rome GA


    4-5 Star Reviews: 8 (33%)



    Fabulous Rates & Service

    There customer service is wonderful. I signed on a few months ago and they lowered their rates and when I called to see if I could get the lower rate, they changed it no questions. Such better rates than National Grid... Currently sitting at $12.27/kwh compared to National Grids $33/kwh - HUGE SAVINGS. And yes, it works as I have had a couple bills come in and it reflects the correct pricing. THANK YOU for saving us money.

    Lynsy from Massachusetts
    March 6th, 2023

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?
    No 3-4 star reviews have been posted or approved yet

    2-3 Star Reviews: 1 (4%)



    A bad company misleads consumers

    Town Square policy misleads customers with its option to choose their supplier. Up until last year, there was a 2-week window for changing to a supplier with a more competitive rate. Now I ve been told that any change of supplier must be put in place within 2-3 billing cycles of the existing contract. The catch is that most suppliers require a commitment of a 4-6 months contract and any request to switch sooner involves a $50 cancellation fee. Town Square has out its customers over a barrel with the result that they never know of a good time to switch. I have ended up sticking with the Town Square energy supply rate; no surprise that this Town Square standard rate is the highest out there. Town Square should do better than this for its customers.

    Ran Eytan from Connecticut
    February 2nd, 2020

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    1-2 Star Reviews: 16 (67%)



    2 months, still waiting for my rate to change, no one answers the phone

    I changed my plan on March 5, now on May 26 the new rate still has not kicked in. The company is in Arizona, but I call all day long and get a "outside business hours" voicemail, and no one calls me back.

    ALW from Connecticut
    May 26th, 2023

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    Town Square Energy News  


    No applicable blogs have been written




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