Seen by some as controversial, Stream Energy primarily acquires customers through their marketing channel, Ignite. Ignite practices multi-level-marketing strategies to promote customer enrollments.
Ignite Associates pay a one time fee of $329 to Stream Energy, and then attempt to recoup their investment by receiving sales commissions for signing up new customers.
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“ I was paying .012 cents per kilowatt now with Stream Im at .0549. A locked rate that wont go up. Ive renewd my contract for the past 4 years with Stream and have never been happier. The associate I signed up with is awesome and always there to help. Highly recommend ”
“ I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years. ”
“ I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings! ”
Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream! ”
“ My experience has been great! Im on a variable or flex plan for past year and my Bills have never been Cheaper in the 22 years Ive had my home. I think people are lying about billing because you still deal with your incumbent delivery provider regarding bills payments etc. you dont contact stream at all! ”
“ Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud! ”
Firstly, most people on here are saying that Stream disconnects power. NO, your primary provider that you've always had disconnects it when you don't pay. Secondly, stay in a FIXED RATE every time they remind you with an e-mail, call and send a letter in the mail that the fixed rate contract is up next month. If you understood how ANY electric company worked, you wouldn't blame it on the one that provides possibly the most consistent cheap rates in America. If you're in a variable rate, choose a fixed rate now, you're not in contract if you're in variable because of the energy market.
My advice to everyone complaining, yes, customer service takes a while because people apparently don't understand how any electric company works in America and this is one of the largest ones for a good reason. ALWAYS CHOOSE FIXED RATE every single year to prevent inflation of the energy market affecting your area. Learn that your power lines, poles and original electric company dictates your service, power outages and when someone approaches you to help you with this, ask their help also if you don't understand energy deregulation.
You'd be surprised what you'd learn if you take the time to actually understand your own utilities. Stream has been great to me, it's been 49% cheaper than my original provider on certain months and cut my grandmother's bill from $301 to $151 on a January month. Most issues I see on here is ignorance which leads to anger which leads to misinformation. Being one of the largest electric providers in America, I can understand the wait time to speak to someone, that's just common sense. Most complaints seem to be not understanding how all electric companies work. Hopefully this puts insight into people who just don't get it. Many other alternative electric companies like to offer a price that seems good but it lasts 3-6 months and then bam it's way higher than the monopoly electric company you started with. Stream I trust in for its track record, growth, donations and the other services they're pushing out to stick it to the man in monopolization. Know your facts, people, do some research. Sorry you had issues but, again, to me... it's common sense that when you don't pay your bill, your original electric company shuts off your power, not the cheaper energy generator. If you choose a variable rate, it can spike just like how original monopoly electric company already does so keep yourself LOCKED IN A FIXED RATE. I have nothing bad to say, seems like a trend for those who may not understand what I learned. I've seen a company charge 16 cents a kWh and another 24 cents a kWh. Stream does not do this, never has and never will. My entire extended family has been quite happy learning this process and understanding the best tactics in the business. I'll be with Stream for life because they not only care about their customers over money, but they also donate to every single natural disaster that has taken place since their inception in 2005. Matching dollar for dollar for donations up to $25,000 to the American Red Cross for Superstorm Sandy and Hurricane Harvey just the same. That's the opposite of corruption in my opinion. To each their own but I advise learning how all electric companies work before saying it's a particular company. I also understand this company pays individuals for helping people, that I do admire. ”
“ Great company! ”
“ I even get free energy just as the associate said. ”
“ i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen ”
“ Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family. ”
“ I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill! ”
“ My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average! ”
Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.
Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways. ”
“ I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free! ”
“ We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service. ”
“ I have been with Stream Energy since September 2010 and never once have I had a problem with them. My bill has been the lowest ever, if I need an extension to pay my bill I get it without any problems, etc. Every time another company tries to make me leave, I tell them no. And once I was with them for I want to say 2 years, one day I get my bill and I have this big ol credit. they applied my deposit to my bill. So I didn't have a bill for some months. So I just wanted to say BEST ELECTRICITY COMPANY EVER.... ”
“ I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation installed in my attic, which was only 5 inches and that was all that was required at the time my house was built. I had never had all this inspected. When did, I learned that I needed 10 more inches of insulation. Having done all of this, my electric bill immediately dropped over $100.00 per month.per month. I corrected all of my complaints myself as they were my problems, not Stream Electric. If you have not done this, I highly recommend this. I have never had a billing problem that wasn't corrected immediately and that problem was mine also. Everyone has always been very nice and helpful. I am sorry to read about all the complaints that some of you have had. That's why I am with Stream Electric now. I had very poor service from a former company. ”
My home is almost 5000 sq ft & we are not very conservative people, 2 adults & 3 teenagers.
I work outside all day with ZERO A/C so when I come home, I crank down the A/C.
I have never received a bill for more then $380.00.
I've been with Stream since I purchased my home in 2008.
No problems to this date. just know that they don't play as far as wanting the payment on time.
If your 1 day late, you will immediately receive a discount notice giving only 3- weeks to PAY BILL..
All is fair is the business world- I can respect this.. ”
I've used Stream since 2007 and have never once had a problem with them. This is because I pay my bill on time each month. All you gripers out there should do your part in the "customer experience" equation, and pay when you should. Why do you think you can NOT pay your bill and still avoid the consequences of NOT paying your bill. Grow Up.
Also, they do not really have anyone in the field, so they are at the mercy of AEP or some other service provider like that who doesn't care about you, if you did NOT pay your bill. ”