Stream Energy -- Profile Analysis

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Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C.

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Customer Reviews of Stream Energy

Reviews Overall

12th place
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Most Recent Stream Energy Reviews  


Excellent Startup/Customer Service
I am mystified by some of the negative reviews. My natural gas startup (Georgia) was simple, with no issues, and extremely prompt customer service response to a couple of questions. Alan from Duluth GA

No problems with this company
I see a lot of negative ratings, but I have had no problems. Autopay works as it should and prices have been competetive. Stewart from Valdosta GA

Simply The BEST!!!!!
I'm not sure about these other reviews, but my experience with this company was one of the best! Not only were their rates one of the lowest, they also had great customer service and patience. I will definitely recommend this company to anyone. Thank you. Satisfied Customer from Covington GA


4-5 Star Reviews: 106 (22%)



I have never had an issue

I stumbled upon the reviews for stream energy and was shocked. I switched to stream over a year ago and I have nothing but good things to say. Customer service is always pleasant, my bill is due the same day every month,and there are no hidden fees. I absolutely love and grateful to have switched. My electric bill when down over $140 a month and has stayed there for over a year.

Amy Findley from Hagerstown, Maryland
August 19th, 2020

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3-4 Star Reviews: 22 (5%)



Customer service had the NERVE

I'm a fair person I've been with this company since 2013. My bill ALWAYS reflects what I used I get a graph every two weeks showing me my usage. This customer service lady had the ORDASITY to tell me well you used a lot more ENERGY THIS TIME LAST YEAR so WHAT!!!!!! LAST YEAR WAS LAST YEAR I had help last year so I was able run my air a little more last year. This year CENTERPOINT CHARGING DOUBLE for usage says STREAM ENERGY. Some people don't understand FIXED INCOME. I'm struggling to stay cool NOT RUNNING my AIR at all. I found Her RUDE , & Judgemental. Telling me What I can afford girllllllll. I had to catch myself. Stream Energy do better DAGNABIT!!!!! RIPPING OFF CUSTOMER'S ISN'T GOOD AT ALL.

Ms.Perry from 77082, Texas
September 27th, 2024

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2-3 Star Reviews: 39 (8%)



Nickel and Dime, No Customer Relationship

Ive been a customer for Stream prior to the pandemic. I thought I was receiving the best rate, things were going well at the very beginning, and initially signing on, everyone was so friendly...of course, new customer perks. I will say, the house I currently live in is an older home, therefore, I understand higher rates will apply as you hit the winter season. However, I do feel the relationship since 2021 has become a nickel and dime scenario. I have looked numerous times in my email to hunt for price updates when the year membership ends, even just a reminder and here is where you sign up, and they send nothing. They only send your bills. What I mean by this is, Id wished for some kind of update: the fee will go up to this price if you do not renew. Its a total guessing game regarding the exact date things will roll over, and there is no relationship whatsoever. When you do go past that last month or day something rolls over, it feels as though they are happy to receive the extra $$ from you and really dont even try to get you back on the membership fixed rate. It jumps to a much higher fee. You handle everything on your own, and if you call to voice your concern, there is a defensive and almost an our bases are covered type of handling than even just the slightest what can we do or we are so sorry to hear this, lets find you the best rate. Even if I can see the best rate in front of me, that business empathy relationship is sometimes all that I need and am not asking for a free item. I do expect as a loyal customer for better dialogue from your customer service reps. I call and am always left with, why did I even bother. Ive called about this concern in the past.

K from 30071, Georgia
March 13th, 2024

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1-2 Star Reviews: 246 (52%)



Poor Customer Service, Unbeknownst/Drastic Rate Change, Poor Solutions for Valued/Loyal Customers

I've been a customer since 2012 and have both the electricity and gas plans. I've retained all mailed correspondence and recently discovered (January 2019) that I had no updated plan agreement or renewal contract information since 2016. In January I received notice that Stream had not charged me the gas supply fee for the 11/15/18 - 12/17/18 period and subsequently, I would be charged for that past period and current period on my next invoice. The double charge "seemed reasonable" based on similar them usage for both periods. While I had no problem paying what I should have been previously charged, it would have been appreciated to have the option for payment options or payment breakouts, considering it was Stream's error. THEN... I received my bill for the 1/17/19 - 2/18/19 period and was SHOCKED at the gas supply charge was no longer fixed, but was now variable, month-to-month at 125% higher rather than my last agreed upon contract. Having had not received ANY documentation to advise of this disparity, I spoke with one representative for 15 minutes, and then a supervisor for 10 minutes with no resolution for any type of remediation.

1. I asked the supervisor to email me all of the correspondence notices that were supposedly sent to me previously, but he advised that they could only be mailed. In this technological age, this is unacceptable.

2. The first representative advised me that I could've renewed my plans via phone or online after my plan expired in 2017. And had I received notification of such options, I most certainly would have done so to maintain the fixed rates that I had had since 2012. (Most consumers opt for stable billing of fixed rates rather than month-to-month variable rates that increased by 125%). There was NO letter or call to confirm what was clearly a drastic change of plan history. Repeating myself twice to the supervisor about NOT receiving any correspondence, and the billing error made by Stream, the call concluded with nothing but an offer to renew for only ONE plan option of 12 months.

I was floored with piss-poor service and I am actively shopping for a new supplier. #7YearCustomerGone

PeLar' from Gwynn Oak, Maryland
February 25th, 2019

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