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About Stream Energy

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Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C.



Maryland Energy Ratings Score:


( 2.4 / 5 )
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Stream Energy Customer Engagement

367   Reviews

  Replies

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Stream Energy


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367 Reviews and Replies for Stream Energy


You just save money. Its a no-brained

(5 / 5)

  Nothing about my bill or service changed except that I saved a little money each month.

Very Satisfied
June 28th, 2019

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Stream Energy #1 in my books

(5 / 5)

  I have been with stream energy for over 10 years stream energy still have good low plans , good prices and good customer service .etc.,,

Merlinder A.
June 7th, 2019

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Review on stream energy

(5 / 5)

  We have been with Stream Energy for 3 years now we love the price that we get they have great customer service they have been a pleasure to be with and we will continue to be with Stream Energy thank you for all y'all do

Courtni
April 30th, 2019

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Extremely Happy with Stream

(5 / 5)

  I have almost all the services that Stream has to offer, and I must say I could not have a better company to work with on my services. Every time I have a question or a problem, I get great customer service and my issues always get resolved. Would Highly recommend.

Jim
February 1st, 2019

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Stream Saves Money

(5 / 5)

  I was paying .012 cents per kilowatt now with Stream Im at .0549. A locked rate that wont go up. Ive renewd my contract for the past 4 years with Stream and have never been happier. The associate I signed up with is awesome and always there to help. Highly recommend

Josh Fayetteville
January 13th, 2019

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Stream saved my business tons of money

(5 / 5)

  I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years.

happy customer
November 3rd, 2018

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Happy Stream Customer

(5 / 5)

  I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings!

Kathy H
July 10th, 2018

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Great Company & Service

(5 / 5)

  Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream!

H. Dean
June 18th, 2018

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Dont believe these people

(5 / 5)

  My experience has been great! Im on a variable or flex plan for past year and my Bills have never been Cheaper in the 22 years Ive had my home. I think people are lying about billing because you still deal with your incumbent delivery provider regarding bills payments etc. you dont contact stream at all!

Tell the truth!
January 22nd, 2018

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Love Stream

(5 / 5)

  Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud!

S. Palacios
December 10th, 2017

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Customer for 6 years, do your research. Learn.

(5 / 5)

  Firstly, most people on here are saying that Stream disconnects power. NO, your primary provider that you've always had disconnects it when you don't pay. Secondly, stay in a FIXED RATE every time they remind you with an e-mail, call and send a letter in the mail that the fixed rate contract is up next month. If you understood how ANY electric company worked, you wouldn't blame it on the one that provides possibly the most consistent cheap rates in America. If you're in a variable rate, choose a fixed rate now, you're not in contract if you're in variable because of the energy market.
My advice to everyone complaining, yes, customer service takes a while because people apparently don't understand how any electric company works in America and this is one of the largest ones for a good reason. ALWAYS CHOOSE FIXED RATE every single year to prevent inflation of the energy market affecting your area. Learn that your power lines, poles and original electric company dictates your service, power outages and when someone approaches you to help you with this, ask their help also if you don't understand energy deregulation.
You'd be surprised what you'd learn if you take the time to actually understand your own utilities. Stream has been great to me, it's been 49% cheaper than my original provider on certain months and cut my grandmother's bill from $301 to $151 on a January month. Most issues I see on here is ignorance which leads to anger which leads to misinformation. Being one of the largest electric providers in America, I can understand the wait time to speak to someone, that's just common sense. Most complaints seem to be not understanding how all electric companies work. Hopefully this puts insight into people who just don't get it. Many other alternative electric companies like to offer a price that seems good but it lasts 3-6 months and then bam it's way higher than the monopoly electric company you started with. Stream I trust in for its track record, growth, donations and the other services they're pushing out to stick it to the man in monopolization. Know your facts, people, do some research. Sorry you had issues but, again, to me... it's common sense that when you don't pay your bill, your original electric company shuts off your power, not the cheaper energy generator. If you choose a variable rate, it can spike just like how original monopoly electric company already does so keep yourself LOCKED IN A FIXED RATE. I have nothing bad to say, seems like a trend for those who may not understand what I learned. I've seen a company charge 16 cents a kWh and another 24 cents a kWh. Stream does not do this, never has and never will. My entire extended family has been quite happy learning this process and understanding the best tactics in the business. I'll be with Stream for life because they not only care about their customers over money, but they also donate to every single natural disaster that has taken place since their inception in 2005. Matching dollar for dollar for donations up to $25,000 to the American Red Cross for Superstorm Sandy and Hurricane Harvey just the same. That's the opposite of corruption in my opinion. To each their own but I advise learning how all electric companies work before saying it's a particular company. I also understand this company pays individuals for helping people, that I do admire.

Eric
September 15th, 2017

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Great company!

(5 / 5)

  Great company!

Paige
August 29th, 2017

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Awesome service

(5 / 5)

  I even get free energy just as the associate said.

D helps
June 25th, 2017

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stream is my company i love them

(5 / 5)

  i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen

allyson perry
May 19th, 2017

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Satisfied

(5 / 5)

  Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family.

Julie
April 17th, 2017

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Excellent company

(5 / 5)

  I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill!

Very happy with this company!
January 3rd, 2017

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Great company!

(5 / 5)

  My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average!

Julie
December 30th, 2016

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Great Service

(5 / 5)

  Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.
Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways.

Jane Russell
September 1st, 2015

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Great Company

(5 / 5)

  I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free!

John Webb
August 11th, 2015

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GOOD COMPANY

(5 / 5)

  We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service.

Claudia
May 24th, 2015

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