About Stream Energy

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Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C.



Maryland Energy Ratings Score:


( 2.4 / 5 )
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Stream Energy Customer Engagement

367   Reviews

  Replies

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Stream Energy


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367 Reviews and Replies for Stream Energy


Collections 7.5 years after disconnect

(1 / 5)

  I used Stream in an apartment and disconnected services in 2012. I found a new collections account on my credit report, called stream and was told "it is from 3-20-2012, 7.5 years ago, I do see where you called to disconnect and ask for final bill. We didn't update your forwarding address and the bill was mailed to your apartment that was disconnected from services." One single bill was mailed, to an invalid address, and no other communication until today, 8-7-2019.

Bailey
August 7th, 2019

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Expensive

(1 / 5)

  Very expensive and they basically screw you. I was away for a whole month from my home. Turned off all the circuit breakers (except for the kitchen) and disconnected all my outlets and somehow my bill was 131!!!!! PLEASE DO NOT GET STREAM ENERGY THERE ARE OTHER COMPANIES THAT WONT SCREW YOU LIKE THIS COMPANY.

Joe
July 12th, 2019

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Current customer

(3.2 / 5)

  Ive had Stream Energy since 2016 and I dont have any complaints with the price or having outages itself. Its mainly the customer service that drives me insane. The wait times are long no matter what time you call, and when you finally do get a rep 9 times out of 10 theyre rude and dont know what theyre talking about. Every time I call I usually get transferred 2-3 times because lack of knowledge unless Im only strictly calling about my bill.

Selena Vee
July 1st, 2019

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Worst Customer Service Ever!!

(1.2 / 5)

  Every month when I go to pay my bill there is always an issue. It becomes a 30-40 minute ordeal with lots of frustrations. Either their website isn't working properly, it gets hung up on loading after the confirmation page or I can't log in. After their recent "changes" to the customer support line, I have yet to find a way to speak to an agent. You get stuck in a loop of the automated system. Do not use this company. I am waiting for my contract to end, then I am moving on.

Michael
July 1st, 2019

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You just save money. Its a no-brained

(5 / 5)

  Nothing about my bill or service changed except that I saved a little money each month.

Very Satisfied
June 28th, 2019

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HORRIBLE CUSTOMER SERVICE CHANGES

(1.2 / 5)

  I have been loyal stream customer since 2012, but recent changes to stream customer service & phone changes caused me to leave. Stream recently moved call center overseas and cannot communicate with service center reps, phone program is even worse. Cannot push zero to reach operator, on hold for full hour & reps still could not assist me or resolve issues. Unacceptable!!!!

JOEL
June 27th, 2019

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OUTRAGIOUS RATES!!

(1.8 / 5)

  I have been with Stream Energy for two years. When I moved, I renewed by service with them (not realizing my various options). When my first bill cam in and I had sticker shock - I began to question the plan I was sold. Upon further investigation, I was appalled at the rate with Stream Energy. When I called to try to renegotiate I was told there was nothing they could do - I was LOCKED in! I am the most upset because they had a record of my annual usage and sold me on a package that was far more than I ever used or needed. Yes this is my responsibility - but my recommendation is to RUN RUN RUN FROM STREAM ENERGY!!!!! There are a lot cheaper, more affordable options out there.

Lauren
June 26th, 2019

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BUYER BEWARE

(1 / 5)

  DO NOT use Stream Energy. They will not fulfill their agreement. They just want customers to sign up & the customer service is HORRIBLE!!! You'll be on hold for almost an hour each time you contact them but your questions/issues never get answered or resolved. They will promise you the moon to sign you up but in the end they'll not follow through with what they promised. As for their rates...Get prepared, it will cost you more than the others.

BUYER BEWARE
June 17th, 2019

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Overcharging elderly people

(1 / 5)

  I have been a stream customer for several years. We own a business as well as use stream at our residence. I recommended
stream to my elderly mother. I have been late on making a payment in the past and was never charged a reconnection or a disconnection fee. This is what Stream has charged my elderly mother even though she was in the hospital and that caused her to pay late. She has been a stream customer for 4 years and has never missed a payment before. Let me stress that she was late on a 42.80 statement but got it paid up before the next Month was due. We will be canceling our account with Stream as soon as possible. Stream will lose 2 residential accounts as well as our business Steel & Alloy Specialties. One customer service rep said he could credit 50.00 then when i asked to speak to a supervisor he said that offer would be taken off the table.

Mary Erskine
June 10th, 2019

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Stream Energy #1 in my books

(5 / 5)

  I have been with stream energy for over 10 years stream energy still have good low plans , good prices and good customer service .etc.,,

Merlinder A.
June 7th, 2019

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Elusive live agent

(1.6 / 5)

  I can't get a live agent or pay my bill. They changed their voice options format. Push a number no longer exists. Push 1 for billing and then everything is voice. I lose my voice twice a month due to my disability. I'm not computer literate and Done trust internet payments. I now need to find another energy provider because of this discrimination against the disabled. That's a good LEGAL reason why to break contract without fees.

G. T
June 3rd, 2019

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Review on stream energy

(5 / 5)

  We have been with Stream Energy for 3 years now we love the price that we get they have great customer service they have been a pleasure to be with and we will continue to be with Stream Energy thank you for all y'all do

Courtni
April 30th, 2019

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STREAM IS THE WORST

(1 / 5)

  I've been with stream for almost 4 years now. At first the prices were great around $100-120. Since 2018 my bill has been getting higher. Sometimes the bill can reach up to almost $400!!!!! I called and asked them why my Bills are so high and they just tell me I must be using something that causes it to go up. That is bullcrap!!! I always turn everything off before I go to bed and there is no damn reason my bill should be up that high. They have disconnected my electricity now without notice. I paid some of it as it's so high and I dont have enough money to pay the whole thing every time payment is due. I called customer service and they said they disconnected it because we havent paid since November of last year. How does that even make any sense? And at the last second she said oh never mind it just came up on the screen. Your power should be on within 24 hours to 2 days!!!!! What? It's hot and I have animals I am not gonna be with them much longer because they are terrible and disgusting. The customer service is a joke. I am not pleased and I dont care if I have to pay a disconnection fee I want out of this! Sick and tired of their crap!!!!!!!!!!

Ragan
April 22nd, 2019

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Costumer service

(3 / 5)

  My apartment was in a fire on 9/11/208, I called in the week after to cancel my service, however, my service was never canceled, I am not sure why? I spoke to so many customer reps to resolved the problem everyone I spoke to before Ms. Marrie, was being rude and very disrespectful until I email customer service with pictures of my burn apartment building and my statement of when I moved out on 9/11/2018 because of the fire. They were still billing me for the service even though no one was living in the unit because of the fire.

I email customer service with pictures of my apartment building BURN DOWN and the statement of me move out on 9/11/2018 and Marrie Castilon was the only person who helps me out of the 5 or 7 other people I spoke to before. she called me the day after I send my email and my problem was resolved she took care of the outstanding balance of what I was billed for. I am so grateful for her help everyone else I spoke to assume I wasn't telling the truth. Thank Marrie Castilon!!! I am so great full for your help!!! and resolving the issue.

Thia
April 19th, 2019

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WORST CUSTOMER SERVICE EVER!!!!!

(1 / 5)

  Spent an hour on hold for a resolution they were to give me in 48 hours. They need 3 more days. Really... to listen to my phone call with rep when he put in move out date wrong. They are charging me for another apartments usage due to their error. Not only am I paying for other apartment. I have to pay usage for the apartment they turned off to the apt management at a higher rate due to this error. I have been a loyal customer for 5 years. It is time for my renewal. Time to leave. As for resolving my case they cannot do it in the specified time they gave me. They provided no update to this not ready to be resolved, to keep me from being on hold for no news!

TamTam
March 21st, 2019

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Do not use them!!

(1 / 5)

  If I could give them 0 stars I absolutely would!!! These people are scammers! Do not use them!!!!!!! They made a miskey with my apartment number and when the bill never got paid they rolled it over to my actual bill for my for the balance for an apartment that I did not live in!!! When I called to find out why my bill for an APARTMENT was $367 (I work 40 hours a week and its one person in this apartment) they informed me of this!I was signed up for the power budget plan, which in itself is a scam, on my previous plans with other providers I never used over 700 kWh and with them (on the 1000 kWh plan) I was consistently over with absolutely NO change in my daily habits! Its a scam to get more money from you in the end!! Moving forward, They refused to take off the bill for the other apartment without me having to file fraud when it was clearly a miskey on their part. DO NOT, I REPEAT, DO NOT USE THIS COMPANY! Customer service wasnt at all helpful and had no interest in helping rectify this situation.

Guys save yourself some money and frustration and just NO!

Do not use them!
February 28th, 2019

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Poor Customer Service, Unbeknownst/Drastic Rate Change, Poor Solutions for Valued/Loyal Customers

(1 / 5)

  I've been a customer since 2012 and have both the electricity and gas plans. I've retained all mailed correspondence and recently discovered (January 2019) that I had no updated plan agreement or renewal contract information since 2016. In January I received notice that Stream had not charged me the gas supply fee for the 11/15/18 - 12/17/18 period and subsequently, I would be charged for that past period and current period on my next invoice. The double charge "seemed reasonable" based on similar them usage for both periods. While I had no problem paying what I should have been previously charged, it would have been appreciated to have the option for payment options or payment breakouts, considering it was Stream's error. THEN... I received my bill for the 1/17/19 - 2/18/19 period and was SHOCKED at the gas supply charge was no longer fixed, but was now variable, month-to-month at 125% higher rather than my last agreed upon contract. Having had not received ANY documentation to advise of this disparity, I spoke with one representative for 15 minutes, and then a supervisor for 10 minutes with no resolution for any type of remediation.

1. I asked the supervisor to email me all of the correspondence notices that were supposedly sent to me previously, but he advised that they could only be mailed. In this technological age, this is unacceptable.

2. The first representative advised me that I could've renewed my plans via phone or online after my plan expired in 2017. And had I received notification of such options, I most certainly would have done so to maintain the fixed rates that I had had since 2012. (Most consumers opt for stable billing of fixed rates rather than month-to-month variable rates that increased by 125%). There was NO letter or call to confirm what was clearly a drastic change of plan history. Repeating myself twice to the supervisor about NOT receiving any correspondence, and the billing error made by Stream, the call concluded with nothing but an offer to renew for only ONE plan option of 12 months.

I was floored with piss-poor service and I am actively shopping for a new supplier. #7YearCustomerGone

PeLar'
February 25th, 2019

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Unfair practices

(1.6 / 5)

  We made the mistake of renting one of our rental properties to a relative. At first she paid her rent faithfully. But, as time passed she quit paying her rent. We had to evict her from the house. We had to get a 'Writ of Possession' and have the Constable move the tenant out.
Needless to say we have lost a great deal of money on this.
I called to have the electric turned on on the house so we could make repairs. (The house is so bad we have to gut it). Stream energy told me there is a switch hold on the property. I told them I would send them my court papers showing us as landlord evicting her as tenant. Which I did. And I gave them my account number with them, showing I have good payment history. I further told them to pull my credit report which shows I pay my bills. My credit score is 8.3.
They said unless I pay the $300.+ bill they will not turn it on. I have spent a week working on this and getting nowhere. So today they told me that in the past I had paid two of her bills so that made me legally responsible for her bills. I did not ever really pay her bill. She did give me cash and asked me to pay her bill over the phone once or twice so it would not be turned off. How does this make me legally responsible for her bill?
I really need to get the electric turned on at this rental property. But I feel like it is a slap in the face to expect me to pay her bill after she has cost us thousands of dollars. I also do not see how I could be held legally responsible for another persons bill.

Unfair Practices
February 23rd, 2019

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Extremely Happy with Stream

(5 / 5)

  I have almost all the services that Stream has to offer, and I must say I could not have a better company to work with on my services. Every time I have a question or a problem, I get great customer service and my issues always get resolved. Would Highly recommend.

Jim
February 1st, 2019

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Terrible customer service

(1.2 / 5)

  I paid my bill then 5 days later (the due date) they took my payment again. They said I signed up for auto pay....which I didnt. Im confused how you take payment in a zero balance. I spoke with 3 people in customer service and they stumble over their words trying to cover up everyones lies. They wanted nothing to do with helping me. I still dont have the money refunded. They didnt process my refund until 6 days after I called and then I was told it will take another 3-5 days to show in my account. They dont care about their customers. I should have never left my last electric company.

Unhappy customer
January 31st, 2019

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