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Customer Reviews of Rushmore Energy
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8th place
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9th place
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9th place
Customer Service
9th place
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Likely to Recommend
8th place
Most Recent Rushmore Energy Reviews
Duane's Rushmore review
its nice to have a long term contract because i like stability and at decent price, so far so good — Duane's Rushmore review from Toledo OH
Great for price protection
They made it easy to sign up. And the rate was truly fixed, so I didn't have to worry about rates going up with bad weather, the war, and everything. — Roxy J from Hamilton OH
Great experience
The agent came to my door in Rushmore clothes. He went through my bill with me and let me know about Rushmore's 3 year product. The process was easy and professional. No hidden fees, and when I spoke to their customer service agent, she was very cheerful and helpful. — Steve from Chicago IL
4-5 Star Reviews: 8 (23%)
Best customer rep in person.
Ive had a wonder AA man come to my home. This gentleman was so knowledgeable and so truthful of what was presented to me. He let me know yes Ill have a protected rate above what Im at currently and he showed me this. He let me know there is an early termination fee of simply $5.00 per month he showed me that. The gentlemen was nice, kind, and showed genuine care for me and even my bill. He had his badge displayed and he we very knowledgeable. Over the phone when he mad a call to the third party verification; they asked if I was comfortable with him here with me while I was on the phone I said absolutely and hes very nice thank you.
I understand rates go up rates go down itll be this way forever, but the experience I received from Rushmore Energy African American gentleman rep was top notch knowledgeable and kind. I highly recommend this experience of excellent customer service. Thank you Rushmore for have a complete honest worker for your company her in Pa in the Williamsport area.
Sincerely the mother of your customer
Glenda Reed from 17701, Pennsylvania
January 15th, 2020
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Good prices 2020
ive paying with them the cheapest price during 2019
Michael ttruman from 15001, Pennsylvania
August 10th, 2020
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Great service
No issues been with them for 2 years now. Rep was very clear . And service doesnt have a monthly fee here.
Great from 19702, Delaware
June 12th, 2021
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Good experience
Havent had a issue girl came to my door had badge out and was very knowledgeable. Walked me through the entire process and made sure i understood. No hidden fees or issues.
Rushmore from 19711, Delaware
June 16th, 2021
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Exceptional, helpful, customer service
This rep came to my house. & absolutely made my day! not only this company is great for the environment, they help me save money on my electric bill. while giving me the different options to pay my bill
Excellent from 19802, Delaware
August 5th, 2021
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Great experience
The agent came to my door in Rushmore clothes. He went through my bill with me and let me know about Rushmore's 3 year product. The process was easy and professional. No hidden fees, and when I spoke to their customer service agent, she was very cheerful and helpful.
Steve from 60613, Illinois
October 6th, 2022
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Great for price protection
They made it easy to sign up. And the rate was truly fixed, so I didn't have to worry about rates going up with bad weather, the war, and everything.
Roxy J from 45011, Ohio
October 14th, 2022
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Duane's Rushmore review
its nice to have a long term contract because i like stability and at decent price, so far so good
Duane's Rushmore review from 43613, Ohio
August 19th, 2023
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3-4 Star Reviews: 1 (3%)
Good prices 2020
ive paying with them the cheapest price during 2019
Michael ttruman from 15001, Pennsylvania
August 10th, 2020
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No 2-3 star reviews have been posted or approved yet
1-2 Star Reviews: 27 (77%)
Stay away from this company...
Signed up for a 36 mo fixed rate that I thought was reasonable. 1st bill is $30 more than normal with a $9.95 monthly service fee that I wasn't aware of. It was in my written contract but on the second page not on the front summary. Went to cancel after this 1st month and charged $170. Later reduced to $100. Said I could renew for a rate .5 /kwh higher than original. This is a rip off, especially the monthly service fee and not fully disclosing it at sign up.
Sad Pennsylvanian from 17313, Pennsylvania
August 13th, 2018
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Seems like a scam
Someone came to my apartment on a Sunday afternoon to offer me great saving by switching to Rushmore Energy. He took all my info then had a 3rd party number call me to very info. The 3rd party mentioned a 36 month contract, and when I began to ask questions about that and cancellation fees the rep couldn't tell me under what situations the fee would apply, and the 3rd party rep simply hung up the phone. They never mentioned a monthly service fee at all. I declined and asked the rep to leave.
Terry from 19526, Pennsylvania
November 18th, 2018
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Unscrupulous
This company displayed unscrupulous and disingenuous conduct when tricking me into changing to them as the provider to my electric company. Caller fraudulently presenter herself as employee of my company trying to be sure I received best kwh rate. Preyed upon my ignorance to actually get me to accept more costly plan
Fool me once... from 16652, Pennsylvania
April 22nd, 2019
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Beware. They are slammers
Lie to you about giving me a cheaper rate. I caught it right after they left. My bill would've went up. Don't talk to them or tell them you have the energy supplier you want.
Sonny H from 61523, Illinois
December 16th, 2019
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Tricked
Scammed my parent who has dementia and Parkinsons. Tricked him to sign up for a three year deal. Cost my parents hundreds in extra costs after just 10 months.
Preying on the elderly disgusts me.
Disgusted from 16335, Pennsylvania
April 15th, 2020
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Scammers!!!!!!
Their rep comes and knocks on your door.Wants your electric bill.Telling you that he works for local electric company. Their. mistake was using my phone.I got their phone number 800-590-7295. Their rep. 1-849-910-018.
Dennis from 19702, Delaware
February 4th, 2021
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Seems like a scam
Someone knocked on my door and lied that Delmarva change the supplier that is why he came to update that. Instead he tricked me to sign, which turned out to be a 36 month plan with almost 70% higher rate. Luckily I called Delmarva to confirm if it was really a change made by them. Then I realized it was a scam and told Delmarva not to do any change in my account even if someone asked.
Almost scammed from 19702, Delaware
March 10th, 2021
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Tricked into changing energy supplier
This company displayed unscrupulous and disingenuous conduct when tricking me into changing to them as the provider to my electric company. Agent showed up at my door and had all my information from my current power company and made it seem that she was a subcontractor for them and was trying to be sure I received best kwh rate. Preyed upon my ignorance to actually get me to accept more costly plan. I read the fine print of the contract after she left and am attempting to cancel this change within the initial 3 day grace period. I have left a voicemail and sent an email to this company.
HFL from 19701, Delaware
March 11th, 2021
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Scam
Some guy came to the house and he works for this company. He talked so fast. I knew it was a load of crap. I sensed something wrong before I came home and there I see this guy trying to scam my parents. I hate to see them go through this again.
Maryann from 19938, Delaware
March 12th, 2021
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SCAM! $9.99 KWH
These people will talk you into anything. They make it sound really good when their at your door. They say it's going to be cheaper and i'm paying the most I have ever paid for electric. I asked about a cancellation fee if I changed my mind and the woman told me it was a 5 dollar flat rate to cancel whenever I decided to. Turns out it is a 36 month contract with a fixed rate of 9.99 kwh and it is 5 dollars PER MONTH YOU HAVE LEFT IN YOUR CONTRACT if you cancel!!!! and they only give you 3 days to change your mind.
Delaware City Delaware from 19706, Delaware
July 3rd, 2021
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Terrible! Scammers!
The rep that came to my door was very nice. However, I didn't realize until we were nearly done that he wasn't a PPL employee because he was talking about a "mistake" in the rate calculation. When I realized and asked some questions he talked about how much money Rushmore would save me and even how they would adjust my previous bills. Too good to be true! Knew it but I was in a hurry to get back to work. DO NOT SIGN UP WITH RUSHMORE!!! NEVER did he mention an early termination fee!! He RUSHED me through the sign up process and made sure he stuck around until I got the phone call to confirm my enrollment. Rushmore's rate is WAY HIGHER than the rate I was getting from PPL. I called yesterday to CANCEL them as my supplier and learned that I have to PAY RUSHMORE $175 FOR EARLY TERMINATION!! I am SO ANGRY!! WHAT A SCAM!!! I am going to pay it only bc I would have the higher rate that would cost me that anyway if I stuck it out!! SCAM,SCAM, SCAM!!!!
J.R. from 17601, Pennsylvania
August 26th, 2021
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Door to Door guy just Lied to my face
Was trying to be nice but was lied to point blank. Said there was no cancellation fee which was a lie. Said I could cancel any time no issues but there is a 180$ cancellation fee. Didn't mention the $5 per month service fee. Said I would not switch providers and they are working with PPL Which was a lie. Did all the paperwork for me which was a red flag that I should have said no. Calling PPL now to try and get this reversed. Company may be fine, but the Door to Door people are 100% lying.
Dumb Fool from 19608, Pennsylvania
September 9th, 2021
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Liars
These dudes came to my place pretending to be Peco energy employees to get a hold of my account information. Total scam and con artists who are jerks and pushy if you said no.
Nope from 19810, Delaware
September 16th, 2021
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Harassed
Rushmore Energy keeps coming to my door. Wont let me alone. Im not interested. I know these things are scams.
Kathy from 19703, Delaware
September 20th, 2021
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Horrible
The worst energy supplier. They claim they are saving you money on your bill but are charging double. Then they charged you for early cancellation when that was never explained by their service representative. I dont recommend !
Doesnt Matter from 19601, Pennsylvania
October 4th, 2021
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Pulling scamming techniques
A person showed up at my house claiming to be from my current electric company. Said they were trying to get ahold of me through emails and mail. Was very vague about everything but said he needed to update my information and asked to see my phone bill. After I followed his directions I got a letter in the mail a week later showing I had signed up for Rushmore energy. 3 year contract I did not know I signed up for.
Rushmore energy uses barley legal scamming techniques from 17557, Pennsylvania
October 11th, 2021
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Deceptive Enrollment Tactics
Ok, for the past few weeks I have been Official looking Documents in the Mail from Rushmore, that looked like they were from my Electric Supplier. The documents were really confusing and made it look like my electric service provider was warning about drastic rate hikes and my response was needed immediately. Well yesterday, Rushmore sends in their "goon squad" to inform residents that we have failed to respond to our notices, and that action is required and they are here to help us with it... They misleadingly inferred they were with my Electric Power Distributer, asked for a copy of my bill, and then gave me a song and dance about immediate action! Next thing I know i was signed up with Rushmore at horrible rates. After they left I checked their reviews which are horrible, and i realized the agent pointed out my monthly consumption graph and told me that was my variable rate from present company... These people are horrible! I am not going to notify the BBB, nope, I am going to file a complaint with my State's Attorney General, Consumer Affairs Dept.! These people need to be forced to correct their ways!
Pennsylvania Resident from 17046, Pennsylvania
November 4th, 2021
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Be careful on door to door Energy Scam!!!
There was a guy knocked my door two months ago and asked me to sign some paperwork to allow them implement an energy plan on my electric supply. He was in a uniform, show me his badge, told me that he was authorized by First Energy, and I don't need to do anything, everything about my bill will keep the same.
He was speaking so quickly, and I was hurry back to my work so I trusted him and singed contract.
I'm very sensitive on numbers, so when I got my latest electric bill I realized that this guy lied to me. My bill increased a lot comparing to two months ago, but the kWh I used almost keep the same. I checked details of my last 3 months' bills and found a company named Rushmore Energy, LLC charged some extra money since last month.
I asked First Energy, the customer service told me that the contract I signed which switches my generation supplier to Rushmore Energy, LLC. They are charging 9.87 cents per kWh and a service fee of $4.95 per month. That's ridiculous! Met-Ed charging only 7.114 cents per kWh without any service fee.
That guy didn't let me read the contract carefully, he just push and push. After I signed the contract, he even didn't give me a copy. I google the company name and found that I have to pay 180$ cancellation fee according to their policy!
Mickey from 19607, Pennsylvania
November 30th, 2021
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I want these creeps out of business!
They will come knocking at my door at times and I just tell them to beat it. I would sooner do business with my own power company rather than a third party company I've been there before and I had to pay an early termination fee. I did pay my fee and it was turned over to the credit bureaus. Rushmore, find an honest way of working and not gypping people. It's not right and you know it!
Cheryl from 19711, Delaware
February 10th, 2022
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Kenny
Kenny was the only helpful worker at Rushmore. The bills are astounding. 3-$400 a month for a 600 square foot apt in new castle crossing. He helped tell us how to clear it all up. No one else could offer anything.
Kenny #1 from 19720, Delaware
March 4th, 2022
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Charged after canceling
I sent in a letter to cancel my account months ago and today I received a bill for $633.00 why is this still active after I canceled. And why is it so high when its an apartment not a house and when we arent even home most of the time. They are fraudulent billing on an account that I cancel. I will not be paying one penny of this bill when I replied to them that I didnt want to have there company as my electric company. And still Im being charged. This is illegal, I want this taken off my bill and to receive an letter statement that this account has been closed and canceled now or I will file charges of fraud.
Delk from 08021, New Jersey
September 28th, 2022
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CS Reps disconnect calls
had 3 CS Reps disconnect calls because I asked for a Supervisor. Barely spoke English, refused to transfer call for ligitimate concerns. Refused Supervisor. Refused to put me on Do Not CaLL List until the 4th rep finally pretended to be a supervisor. I would never do business with a company with such ignorant and rude customer service. Shame on this company for having such a rude and ill-trained foreign Customer Service department.
Lisa from 45040, Ohio
October 3rd, 2022
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Scam
Last week, a woman arrived at my door claiming to work for ComEd and that I was mandated to switch energy suppliers. She said I had not responded to a notice from ComEd. She was preying on the account/billing changes ComEd made this year. She even had two laminated pieces of paper, one with a picture of a piece of mail from ComEd and a ComEd bill to convince me that I had not responded to an official notice. She said that she needed to see my bill to make the switch. I was caught off-guard but told her I would go look for a bill and be right back. While I was gone, she entered my apartment without permission. So now, she is trespassing in my home standing over my shoulder pressuring me find a bill to show her. She then forced me to sign something on her phone, turn location services on my phone on and answer questions from an automated phone call. She never explained what I was signing or that it was an optional service. According to the Rushmore Energy Better Business Bureau profile, many others have very similar experiences. Beware.
John from 60606, Illinois
April 9th, 2024
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Raised my bill
Don't get them they doubled my bill and now it's a nightmare to get out of the agreement unless I pay an outrageous amount and it also feels like they keep extending my agreement when I ask how long I have left
Alan from 44420, Ohio
August 29th, 2024
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pricing
since i agreed to their service my electric bill has jumped $122,00 a month and seems like i can never get out of my contract without paying an outragous fee i dont and never will recommend them to anyone its a scam
alan from 44420, Ohio
September 26th, 2024
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SCAMMERS
SCAMMERS TRIED TO SCAM ME AND SWITCH MY SERVICE THIS SCUM CAME TO MY DOOR HAD ME CALL MY CURRENT SERVICE TO GET MY PRIVATE INFORMATION THAT SCAMMER.
Joel from Frostburg, Maryland
March 24th, 2021
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Its a trap
They add $100 to your bill and if you dont pay it they charge you $5 a month
None of your business from Rising Sun, Maryland
June 28th, 2021
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Rushmore Energy News
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