North American Power -- Profile Analysis

I signed up with North American Power last year and have found their rates to be competitive, their customer service team is responsive and friendly, the billing statement is concise and easy to read. My plan is coming up for renewal in January and I will definitely stay with North American Power for sure.

I signed up with North American Power a year ago and I have had no issues with them. The power has remained consistent with no issues at all.I hope I don't jinx myself because it is -10 degrees here tonight and has been this cold for a week.

It was a great experience. I am sorry my rate is coming to an end

I will not use this utility company again.

Absolute horrible company. Thieves. Rates are 100% higher than the market. 0.1799 when all others are 0.0912 to 0.1099. I can't switch fast enough. You should be ashamed of such rates and practices. You took advantage of me for at least 4 years. No more.

Service contract expired and immediately they raised the variable rate to 18.9 cents per kil. Terrible business practice to a customer who has been with them for years. I dont recommend on any circumstances

My agreement was $5.29 per MCF. After my one-year plan was up my price really jumped to $12.49 per MCF with no warning or no phone calls

My energy plan expired and I didn't receive any notification, until I just received my bill and the rate went up to 0.179 which is almost double that of JCP&L. Despicable! I should have switched back to JCP&L 6 months ago when I was considering it. What terrible business practices!

DON'T FORGET TO RENEW YOUR RATE, or you'll pay them back double what you saved. My rate expired 2 months ago, and I didn't notice, until this month's bill came in at double the rate and double my historic high in electric bills. When I called American Power Customer Service to plead for an adjustment, a rep kept me waiting 15 min. before telling me the manager was busy and would call me back. Well, I've been waiting all evening and he hasn't, so I'm writing this review instead. If I had stayed with my local electric company, BGE, instead of shopping for bargains, I'd be well ahead of the game. As is it, American Power managed to trap me for only 2 months in a rate TWICE its bargain rate and TWICE the regular BGE rate. North American has in 1 month managed to get back from me ALL my previous savings with them and more besides! -- all concentrated in just one unaffordable bill this month. Outsmarted, I'm smarting: call me penny-wise and pound-foolish. DON'T YOU BE!!! Don't trust American Power's "discounts." Fear their gouging. T.