Reviews for IDT Energy

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The best review categories for IDT Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

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Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No Notification Big Surprise

IDT Energy was my electricity supplier for almost 13 months. Received a decent 12 month fixed price but after 12 months the electric supply charge more than doubled as it defaulted to a variable rate. I called about 20 days into the 13th month and IDT rep could not tell me what my variable rate was. Company rep on a second call said they do not notify Maryland customers at or near contract end since the State does not require them to do so. Do the right thing...notify in writing (letter or email) that one's fixed price time period is ending and give the customer a choice not a deep supply price increase. Back with Pepco now where pricing is clear and future pricing is published.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bill S from Silver Spring, MD on June 19th, 2019

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Scam

One of their representatives signed me up for this service without my knowledge and when I saw it in my bill I called and told them I never signed up for it. They sent me the contract that was supposedly signed by me, wasnt my signature nor my email or phone number. Sent them proof it was not my signature they stated they would investigate, after 2 weeks they call me back and state that they would give me a credit of $35 dollars, toward the $99.05 that was charged to my Pepco account. Told them I didnt agree to it as wasnt something I signed up for, the investigator told me I couldnt get anything for free and would not communicate with me any further. So now I am stuck with a bill that has doubled since they were fraudulently added, and no way of getting this off my bill as my energy supplier is telling me I have to deal with IDT with this matter. THIS COMPANY IS A SCAM DO NOT DEAL WITH THIS COMPANY, STAY FAR FAR AWAY!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jasmine from Mount Rainier, MD on October 26th, 2023

Stay Away From IDT

I have contacted my City Council Representative regarding this company. They market by sending the most unprofessional people to your door who will say anything including lie to try and convince you to change your energy supplier. Today is Sunday and as we are sitting down for dinner someone starts knocking at my door. When I say I am not interested she says she will continue to come to my house until I speak to her. I am putting up a no trespassing and no solicitation sign to keep these people off my property. I am also contacting the neighborhood association to see what can be done. If your product has true value you do not need to use nefarious means to acquire and retain customers. Maybe a harassment suit is in order.