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Customer Reviews of IDT Energy

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Most Recent IDT Energy Reviews  


Awesome customer service
I really liked how friendly the people were who signed me up, at first I was kind of off put when they showed up at my door I thought they were trying to sign me up for something more expensive but after the phone call i my supply rate was cut by a third. Great company would recommend Lucas DeBauch from Columbus OH

Good
Essay Laura Safari from Norwalk CA

IDT Energy
The sales rep was very pleasant! He explained everything really well & definitely been saying money ever since 7 months in. Jay from Hackensack NJ


4-5 Star Reviews: 4 (27%)



Awesome customer service

I really liked how friendly the people were who signed me up, at first I was kind of off put when they showed up at my door I thought they were trying to sign me up for something more expensive but after the phone call i my supply rate was cut by a third. Great company would recommend

Lucas DeBauch from 43201, Ohio
March 24th, 2021

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3-4 Star Reviews: 1 (7%)



Is ok

It was a pleasant experience

Dion from 14701, New York
February 27th, 2020

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2-3 Star Reviews: 2 (13%)



No Notification Big Surprise

IDT Energy was my electricity supplier for almost 13 months. Received a decent 12 month fixed price but after 12 months the electric supply charge more than doubled as it defaulted to a variable rate. I called about 20 days into the 13th month and IDT rep could not tell me what my variable rate was. Company rep on a second call said they do not notify Maryland customers at or near contract end since the State does not require them to do so. Do the right thing...notify in writing (letter or email) that one's fixed price time period is ending and give the customer a choice not a deep supply price increase. Back with Pepco now where pricing is clear and future pricing is published.

Bill S from Silver Spring, Maryland
June 19th, 2019

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1-2 Star Reviews: 9 (60%)



Scam

One of their representatives signed me up for this service without my knowledge and when I saw it in my bill I called and told them I never signed up for it. They sent me the contract that was supposedly signed by me, wasnt my signature nor my email or phone number. Sent them proof it was not my signature they stated they would investigate, after 2 weeks they call me back and state that they would give me a credit of $35 dollars, toward the $99.05 that was charged to my Pepco account. Told them I didnt agree to it as wasnt something I signed up for, the investigator told me I couldnt get anything for free and would not communicate with me any further. So now I am stuck with a bill that has doubled since they were fraudulently added, and no way of getting this off my bill as my energy supplier is telling me I have to deal with IDT with this matter. THIS COMPANY IS A SCAM DO NOT DEAL WITH THIS COMPANY, STAY FAR FAR AWAY!!!

Jasmine from Mount Rainier, Maryland
October 26th, 2023

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