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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.


Our Grading of Entrust Energy

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Entrust Energy Plan Summary

Entrust Energy does not currently have any plans available on MD Energy Ratings.

We recommend plans from Direct Energy and Tomorrow Energy instead.

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Customer Reviews of Entrust Energy

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Most Recent Entrust Energy Reviews  


Great customer service!!
Representative was fast efficient and courteous! Doesnt get any better when transferring service! Jcd from Uvalde TX

VERY HAPPY
We are winter Texans, volunteering at the Rio Grande Bible College in Edinburg , TX.
I just talked to one of entrust energy's representatives concerning our move back to Minnesota for the summer and how best to re-instate at the end of October. The rep was very easy to visit with and did research to get us exactly what we were hoping for!!! We highly recommend this company!!!
Snow-Birds from San Carlos TX

Experience
Im just so so happy with the service that I have gotten. Thank yall so much for that Harvey Gutierrez from Odessa TX


4-5 Star Reviews: 82 (40%)



Great customer service!!

Representative was fast efficient and courteous! Doesnt get any better when transferring service!

Jcd from Texas
March 16th, 2020

Billing & Account Management
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3-4 Star Reviews: 6 (3%)



8 KWs when Power Was Out

I read the Smart Meter disclaimer which gives Entrust an out on my weekly power usage. However, I must speak out that on Tuesday, June 11, 2019, I and most in Zip code 75218 had no power due to the devastating June 9, 2019 storm.

John Bentley from Texas
June 18th, 2019

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2-3 Star Reviews: 7 (3%)



Bend over... here it comes

My utility bill was almost as much as a house payment. I call because I had a charge from TDU of $284 plus electricity charge if $418..... I called and they said it is the charge for maintenance of the poles, so I called that company (TNMPower). They said it is always a charge the bill companies. So I am triple paying on my utility bill! Entrust tried to explain it away. But they are just raping the public. Beware

Karen P from Texas
September 12th, 2017

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1-2 Star Reviews: 73 (36%)



Liers,crazy fees here

Regret goin with them dont do it im changing to some other provider.

Francisco from Texas
February 5th, 2020

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Entrust Energy News  


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Entrust Energy FAQs  


Where can I order Entrust Energy electricity?


Entrust Energy has electricity plans in Texas

Where can I order Entrust Energy natural gas?


Entrust Energy does not have any natural gas plans

What do customers think about Entrust Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Entrust Energy customer review is 4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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