Entrust Energy -- Profile Analysis

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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.

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Customer Reviews of Entrust Energy



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Most Recent Entrust Energy Reviews  


They went out of business in the cold snap
I signed up for Entrust energy and liked everything about them until they went out of business. steve from Missouri City TX

Billing
During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why. Bill is for Nelda Kruger from Hermleigh TX

Review Customer Service
Excellent Company and Excellent Service, and Cost kilowatt . Carlos F Morales Gomez from Houston TX


4-5 Star Reviews: 140 (52%)



They went out of business in the cold snap

I signed up for Entrust energy and liked everything about them until they went out of business.

steve from 77459, Texas
April 13th, 2021

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3-4 Star Reviews: 9 (3%)



Provider switch

I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

Cooper from 75067, Texas
March 9th, 2021

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2-3 Star Reviews: 8 (3%)



Utility bill spiked up when no one's home

I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from 76308, Texas
May 10th, 2020

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1-2 Star Reviews: 78 (29%)



Ms

This company cut my 85 year old Mother's power off because there billing department double billed for an invoice and the bank froze their payment. Now they won't except a payment but wanted her to go to HEB to pay the bill then send them proof and then they will cut it back on. Charging her over 13 cents a kilowatt and thats a discount rate so they told her and they locked her into a contract which she has been paying for a year. Horrible Horrible experience with both of the employees I spoke to. Disgusting

Ann from 76656, Texas
February 23rd, 2021

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