Entrust Energy -- Profile Analysis

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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.


Our Rating of Entrust Energy




All Entrust Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 Month Fixed Rate
36 month
Fixed Rate
13.49¢ / kwh
$0.00 monthly recurring charge
Best 3 Month Plan
3 month
Fixed Rate
13.50¢ / kwh
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
13.69¢ / kwh
$0.00 monthly recurring charge
32 Month Fixed Rate
32 month
Fixed Rate
13.69¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
14.09¢ / kwh
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
14.39¢ / kwh
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
15.29¢ / kwh
$0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    15.79¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    16.39¢ / kwh
    $0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    17.59¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.69¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.79¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    17.89¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.90¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    17.99¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    18.19¢ / kwh
    $0.00 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    18.50¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    18.79¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    18.89¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    20.49¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    20.49¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    21.59¢ / kwh
    $0.00 monthly recurring charge

    Entrust Energy Plan Summary

    Entrust Energy does not currently have any plans available on MD Energy Ratings.

    We recommend plans from NRG Home and Energy Harbor instead.

    View Entrust Energy Plans

    Customer Reviews of Entrust Energy

    Reviews Overall

    1st place
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    Read Reviews

    Most Recent Entrust Energy Reviews  


    They went out of business in the cold snap
    I signed up for Entrust energy and liked everything about them until they went out of business. steve from Missouri City TX

    Billing
    During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why. Bill is for Nelda Kruger from Hermleigh TX

    Review Customer Service
    Excellent Company and Excellent Service, and Cost kilowatt . Carlos F Morales Gomez from Houston TX


    4-5 Star Reviews: 140 (52%)



    They went out of business in the cold snap

    I signed up for Entrust energy and liked everything about them until they went out of business.

    steve from Texas
    April 13th, 2021

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    3-4 Star Reviews: 9 (3%)



    Provider switch

    I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

    Cooper from Texas
    March 9th, 2021

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    2-3 Star Reviews: 8 (3%)



    Utility bill spiked up when no one's home

    I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

    Businesswoman from Texas
    May 10th, 2020

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    1-2 Star Reviews: 78 (29%)