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About Entrust Energy

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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



Maryland Energy Ratings Score:


( 1.8 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Entrust Energy Customer Engagement

165   Reviews

152   Replies

Response Rate:
92.12 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Entrust Energy


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165 Reviews and 152 Replies for Entrust Energy


Satisfied Customer

(5 / 5)

  I have had only positive experiences with Entrust Energy. Their prices are low; they give charts for each day showing the amount of electricity used; they compare your most recent usage to your past weeks usage; they are prompt with billing & remind you if your bill hasnt been received within a few days of the due date. They are an excellent company.

Texas Girl
July 30th, 2019

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Great plan

(5 / 5)

  I appreciate the monthly email regarding usage and billing.

Susan
July 17th, 2019

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Great service

(5 / 5)

  I never had any issues with this company. The billing was good. No problems.

Great company
July 12th, 2019

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Very Happy!

(5 / 5)

  It was easy to get our new service, and since this was a new construction site with temporary power, that could have been a problem, but everything went through without a hitch. We have a great rate, it was easy to set up auto pay, and we get a weekly report with a graph showing the most recent week's usage against the week prior. Good information.

Michelle
June 13th, 2019

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Awesome service

(5 / 5)

  I have never had a electricity company that is so affordable and being I am on disability I Thank You very much Entrust energy service

Barbara j Williams
May 23rd, 2019

Hi Barbara,Thank you for taking the time and leaving us a review. We are happy to hear that you are having a good experience with us and that you are finding our rates affordable. We want to continue in providing you with outstanding service and great rates, please feel free to reach out to us if you ever need assistance. Once again thank you for your support, have a great summer.

Entrust Energy Responds June 24th, 2019
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Awesome

(5 / 5)

  I have had nothing but wonderful service

Cynthia
April 18th, 2019

Hello Cynthia, we are happy to hear that you are having a great experience with us. We hope to continue in providing you with a great customer care service, please feel free to reach to us if there is anything that we can help you with in the future. Once again thank your for the support and have a great week.

Entrust Energy Responds June 24th, 2019
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Seems like a modern company

(5 / 5)

  Love the weekly utility usage reports. What a great customer service.

Midland senior
April 16th, 2019

Hello there, thank you for taking the time and leaving us a review. We appreciate your kind words and the fact that you are enjoying your weekly usage reports. Please feel free to reach out if you have any questions or need assistance, once again thank you for your support.

Entrust Energy Responds June 24th, 2019
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Best Electric Company

(5 / 5)

  Entrust is literally the best light company I have ever used. Im so thankful for the two gentlemen who came to my door offering Entrust, they were sure I completely understood what I was getting into! Best decision Ive ever made!! My light bill is so reasonable also I love how I get my weekly usage!!

Amy Copeland
March 26th, 2019

Hello Amy, thank you for taking the time and leaving us a review. We appreciate the kind words and how happy you are with our services. We welcome any feedback to help us understand what we can improve on and how we can provide a great customer care experience. Please feel free to reach out to us if there is anything that we can help you with in the future.

Entrust Energy Responds June 24th, 2019
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Excellent Customer Service

(5 / 5)

  Overall experience was fantastic!!!!!

Mitchell
December 19th, 2018

We are so glad to hear that you had a great experience with us. We are always happy to hear from our customers on how we are doing. We appreciate your business. - Regards - Entrust Energy

Entrust Energy Responds January 21st, 2019
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Entrust is a worthwhile electric provider.

(5 / 5)

  Entrust is a worthwhile electric provider.

HoustonCustomer
December 14th, 2018

Thank you for choosing Entrust Energy as your electricity supplier! We're glad to have your business. If you ever have any questions, please feel free to reach out to us at 1-800-871-8100 or at resolution@entrustenergy.com. Regards - Entrust Energy

Entrust Energy Responds January 21st, 2019
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Great company

(5 / 5)

  Great power company

Khadijahall
November 24th, 2018

Thank you for choosing Entrust Energy as your electricity supplier! We're glad to have your business. If you ever have any questions, please feel free to contact us at 1-800-871-8100 or at resolution@entrustenergy.com. Regards - Entrust Energy

Entrust Energy Responds January 21st, 2019
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All Good

(5 / 5)

  Very pleased with all aspects of this company...rates, billings,accuracy, customer service.

Dana Loessin
June 7th, 2018

Hello Dana! Thank you so much for your positive feedback. Our number one priority is to ensure we are always providing the best customer service experience and are pleased to know we have exceeded your expectations. Best regards, Entrust

Entrust Energy Responds June 15th, 2018
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Highly recommend!!!

(5 / 5)

  We love Entrust Energy! We have had the lowest monthly bills ever since switching to Entrust. We highly recommend this company!

DLyn Woodward
June 6th, 2018

Hello Dlyn, We are so glad to hear that you are satisfied with our service! Thank you for being such a loyal customer. If you ever have any questions, please feel free to give us a call! Best regards, Entrust.

Entrust Energy Responds July 19th, 2018
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A+ in all areas important to me!

(5 / 5)

  In an electricity provider, I look for three things:
1. Accurate and clear bills.
2. Personable and real customer service agents that answer questions directly.
3. Competitive rates.
For me, Entrust Energy consistently delivers on all three areas and scores an A+!

Memorial resident
June 6th, 2018

Thank you so much for the kind words. Glad that we are delivering on everything we promised! Thanks for being such a loyal customer! Best regards, Entrust

Entrust Energy Responds July 19th, 2018
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Good experience!!

(5 / 5)

  My switch to Entrust Energy was easy and simple. My plan has lowered my electricity bill significantly. I was glad to have the ability to set my account on Auto-Pay to collect points for my credit card.

Vien P.
May 18th, 2018

Hello Vien! Thank you for taking time to share your experience with us. We're glad to hear your plan with Entrust has helped lower your electricity bill. Also, please know we offer weekly usage reports to help customers track and manage their usage. Best regards, Entrust

Entrust Energy Responds July 19th, 2018
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Awesome Company

(5 / 5)

  I was with another company 2 years ago... when my contract expired they did not notify me and being the busy business owner I am I FORGOT! I got a bill that month three times the amount it usually ran. I signed up with Entrust last year and received not only a call but a letter 90 days before my contract expired to renew me at an even lower rate than I originally signed up for! The customer service is awesome and my bill is now super easy to understand. I also have my home with Entrust Energy. I highly recommend Entrust Energy, in fact I do and receive credit for any referrals I send their way.

Suzie Jackson
February 13th, 2018

Ms. Suzie Jackson, thank you so much for your feedback. We are glad that you have had a wonderful experience with us; it is our pleasure providing our customers with the best customer service. Best regards, Randy G. - Entrust Energy

Entrust Energy Responds May 18th, 2018
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Great Service!

(5 / 5)

  I saved so much money with this company! Thank you!

Sofia
March 1st, 2017

Hello Sofia, Thank you for taking the time to leave your review. We are always happy to hear from our customers. Best regards, Entrust Energy

Entrust Energy Responds July 27th, 2018
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Very please customer

(5 / 5)

  My contract with reliant expired. I was in a month to month plan & I switch over to entrust. I had that so call "free weekends plan" bunch of bull ... they were charging me 12 cents on the days that weren't free ! Now I have a solid rate and haven't looked back :)

Karen
December 8th, 2016

Karen, Thank you for choosing Entrust Energy. We are so glad to hear that you had a great experience with us. We appreciate your business! Best regards, Entrust Energy

Entrust Energy Responds July 27th, 2018
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Great customer service !

(5 / 5)

  Every time, I need an extension on my bill , entrust energy works with me. Haven't had an issue with them . Very pleased customer.

Bryan
December 8th, 2016

Bryan, Thank you taking the time to leave your review. We are always happy to hear our customers are satisfied with our service. Best regards, Entrust Energy

Entrust Energy Responds July 27th, 2018
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5 star!!

(5 / 5)

  I previously had TXU. I was loyal customer for 13 years but little did I know my contract was over due & they were charging me 17 cents a kWh !!! I never complain just paid my bill every month until someone came to my door and educated me on the prizes. I was skeptical at first so I went with the one year plan to test it out & I haven't looked back. I've been a loyal customer now for 4 years. My bill has drop more than half ! I'm so thankful they came to door. I would recommend entrust to anyone that is paying high on electricity. :)

Anna
December 8th, 2016

Anna, Thank you so much for the kind words. We understand saving money is very important to our customers, so we strive to ensure that we are always offering the most affordable rates. Best regards, Entrust Energy

Entrust Energy Responds July 27th, 2018
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