ENGIE -- Profile Analysis

Our broker switched our company from Green Mtn to Engie about three months ago and its been a nightmare ever since. We had no problem with Green Mtn. He just thought he could save us a few pennies, which is certainly not worth all the hassle. We apparently signed on with Engie during a "transition." So to speak with a customer service rep is an absolute impossibility. You call the cust serv number on the bill and get so excited you're actually talking to a human only to be told they can't help you because you're from texas. I have to call a different number, a phone which is apparently unmanned. I'm only at work for eight hours so if you call in the morning, have your phone on hold all day and they still don't pick up, something's wrong. You leave a msg. No one will call you back. Try to pay your bill only to find out that your acct. no. doesn't really even exist in their system. I can't imagine trying to run a business like this. Absolute joke.

We were with a different electrical provider but when we opened our business, we were contacted by a salesman telling us how much we would save by switching to Engie. The rates sounded great so we enrolled our business and switched our home. We have never seen higher bills at our house. It took them a week to get the electric turned on at our business and that was only after we were on the phone with them every single day helping them find that they had made a mistake on the meter number. We try to use autopay for all of our bills but we have had a terrible time trying to enroll because they require a PIN to enroll that we have never received. Every billing cycle we call customer service and are often disconnected once we finally get to a representative. When we say we are going to find a different provider they are quick to tell us how much it will cost for us to break the contract.

The fraudulently moved an unauthorized employees electronic signature to a contract for 5 years at an increased rate than I had already signed up for with the same company I had been using for 7 years. Now they hold me hostage and refuse to nullify their fraudulent contract.