Direct Energy -- Profile Analysis

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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

Our Rating of Direct Energy




All Direct Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
18 Month Fixed Rate
18 month
Fixed Rate
10.59¢ / kwh
$0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    10.69¢ / kwh
    $0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • Direct Energy Plan Summary

    Total Plans

    2

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    Customer Reviews of Direct Energy

    Reviews Overall

    12th place
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    Most Recent Direct Energy Reviews  


    Ct Energy
    Dealing with Direct Energy was easy. Their customer service was excellent. What was not easy was signing up through CT energy. I could not speak to a real person @ CT. Energy. Dan from Norwich CT

    Super easy
    The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up. Set from Brooklyn CT

    Saved with Direct Energy
    I saved $63 on my first bill with Direct Energy . Thank you very much. I am totally pleased with Direct Energy. Everett from Middlebury CT


    4-5 Star Reviews: 261 (46%)



    THE DOOR TO DOOR KIDS IN OUR NEIGHBORHOOD

    I just wanted to say, we have your service and we're happy but on Neighborhood app, people are submitting complaints they think the kids your company uses door to door to get families to switch their service providers, they think they are a scam,. Asking for our BGE bills and such. Maybe your should go into tv and tell our neighbors that those kids knocking on our doors happen to work for you and that what they are doing is legit. I know because that is how we switched from Constellation to Direct Energy.

    Sherie Turpin from Brooklyn, Maryland
    January 20th, 2022

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    3-4 Star Reviews: 28 (5%)



    Ct Energy

    Dealing with Direct Energy was easy. Their customer service was excellent. What was not easy was signing up through CT energy. I could not speak to a real person @ CT. Energy.

    Dan from Connecticut
    April 30th, 2023

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    2-3 Star Reviews: 40 (7%)