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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Direct Energy Plan Summary

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Customer Reviews of Direct Energy

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Most Recent Direct Energy Reviews  


Plan expiring 4-29-2020 w. Direct Energy
Professional and honest Plan expiring 4-29-2020 w. Direct Energy from Dayton MD

Super
Very satisfied with supplier Art from Mechanicsburg PA

get smart.
very good for 2 yrs. now what for next 2 yrs? george wagner from Carlisle PA


4-5 Star Reviews: 232 (52%)



Plan expiring 4-29-2020 w. Direct Energy

Professional and honest

Plan expiring 4-29-2020 w. Direct Energy from Dayton, Maryland
March 16th, 2020

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3-4 Star Reviews: 25 (6%)



Promo

Was supposed to get a gift card for a review and NEVER got the gift card.

Gift card from Pennsylvania
February 29th, 2020

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2-3 Star Reviews: 25 (6%)



Moving on from Direct Energy

I've been a Direct energy customer for several years. Upon renewal for the contract, I received a letter for my gas & one for electric usage. There is no place in the letter & or contract that says "To call Us to renew". I want cancelling so I thought, I should be ok where I am, and I will be in my plan. Well no, I was wrong. I'm on second bill that is sky high because of the new rates... Why isn't my supplier going to Bat for me? They are just squeezing me for more money. I did get $100 in a prepaid VISA to compensate for last months charges, but nothing for the same high rate again this month. Bastards. Can't adjust their billing statements? What a crock of crap. Buyer beware....

Disappointed_NY from New York
April 1st, 2019

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1-2 Star Reviews: 122 (28%)