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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on MD Energy Ratings.

We recommend plans from Tomorrow Energy and Constellation instead.

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Customer Reviews of Direct Energy

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Most Recent Direct Energy Reviews  


Satisfied customer
I would re-order with them again if they are the cheapest. Happy customer from Cleveland OH

good
did what was needed, no service interruptions or delays s from Piqua OH

Thank you for understanding!
Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!! Diana from McAllen TX


4-5 Star Reviews: 240 (50%)



Plan expiring 4-29-2020 w. Direct Energy

Professional and honest

Plan expiring 4-29-2020 w. Direct Energy from Dayton, Maryland
March 16th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



Review

No

JFK from Illinois
April 9th, 2020

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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2-3 Star Reviews: 28 (6%)



First year cheaper, second year wow

The fee for this third party provider is double my actual gas bill from PSEG. Was never paying more than 80 per month before switching to them, and wasnt for the first year. Second year? The charge for using them was 80 dollars and my actual energy use was 40. Huge mistake switching to them. Ive promptly switched back.

Patrick from New Jersey
February 27th, 2021

Billing & Account Management
Customer Service