The best review categories for Constellation are their customer service, with an average of 2.7 stars, and their billing & account management system, with an average of 2.7 stars.
Recent Good Review from Bernadette Malec
Hot Water Heater a
| My hot water heater was leaking and 21 yrs old. Mary Ellen was very helpful with financial info. Kyle Baxley and Jared Dotson came the same day and in no time a new unit was professionally installed with no mess and the old unit was removed. They were careful to cover their shoes and cleaned up anything they used. I sincerely appreciate the efforts of all involved to get my new hot water heater installed the same day I called. | |||
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| Likely to recommend |
—
Bernadette Malec
from
Catonsville, MD
on
May 29th, 2024
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
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Hot Water Heater a
| My hot water heater was leaking and 21 yrs old. Mary Ellen was very helpful with financial info. Kyle Baxley and Jared Dotson came the same day and in no time a new unit was professionally installed with no mess and the old unit was removed. They were careful to cover their shoes and cleaned up anything they used. I sincerely appreciate the efforts of all involved to get my new hot water heater installed the same day I called. | |||
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| Account Management | |
| Likely to recommend |
—
Bernadette Malec
from
Catonsville, MD
on
May 29th, 2024
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
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Disappointment of the first degree.
| This company's accounting and customer relation stinks. I love Baltimore and companies doing business in Baltimore, but not this company. | |||
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| Likely to recommend |
—
Dr Prince Hunter
from
Silver Spring, MD
on
December 3rd, 2024
Use of fear tactics
| About 10 years ago we had 2 heat pump systems replaced by then BGE. They did a great job. We took out a service contract that we cancelled in 2019 that we cancelled in 2020. We recently scheduled a service appointment with now Constellation Homes. I took off work on this day but they never showed. I called to inquire I was told that they will NOT be coming out as I was in 'collections'. Every time I tried to contact their billing department, I was "disconnected" or could not get anyone to respond. It took a complaint to the BBB to get them to contact us. Turns out that there were NO collections and they were trying to recoup money from my cancelled contract. They now offered to come out but I declined. They are dishonest in their billing, lack any customer service and they cost me an entire day of lost wages. And my heat pumps still have not been serviced. | |||
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| Likely to recommend |
—
Brenda A.
from
Mount Airy, MD
on
August 21st, 2023
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How does SB1 Affect My Long Term Electric Supply Contract?
BGE Residential SOS Rate To Increase 9% In October
MD Governor Approves Bill, Restricts Energy Choice
Cheapest 12 Month Plans in Silver Spring
BGE Files New $152 Million Rate Reconciliation Request
How to Shop Cheap Baltimore Summer Electric Rates and Save!
Reform Bills May Hurt Maryland Deregulated Energy Market
Weatherize and Save with the One You Love
The Super Bowl You Can Afford