Reviews for CleanSky Energy

Quick Links

Reviews by Star

The best review categories for CleanSky Energy are their customer service, with an average of 2.5 stars, and their plans and pricing, with an average of 2.2 stars.

Reviews Overall

6th

6th

8th

6th

8th

6th

Recent Good Review from Brett Stiltner

Renewal

Just completed my renewal with CleanSky via Rovis, great young man who knows his job has a clear American voice, thank you, and give this young man a raise

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brett Stiltner from Dundalk, MD on June 6th, 2022

Thanks for the great review, Brett! We are happy to hear Rovis was able to assist with your account concerns. We love receiving this type of feedback from our customers and look forward to servicing your home for years to come!

— CleanSky Energy

Most Recent 5 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Renewal

Just completed my renewal with CleanSky via Rovis, great young man who knows his job has a clear American voice, thank you, and give this young man a raise

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brett Stiltner from Dundalk, MD on June 6th, 2022

— CleanSky Energy

Excellent SignUp Service - Excellent Price

I have chosen to work with CleanSky today to supply both my elec. and gas. I have locked in rates and the process was easy and smooth. The representative Edward was easy to communicate with and he was generous with his time as I had first only contacted CleanSky regarding elec., but he then had me look at my gas (Th) rates. I was able to lock into a rate I believe will benefit myself and my family for the next 2 yrs. I appreciate the service and assistance I was given today.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lee G. from Silver Spring, MD on November 2nd, 2021

Great review Lee! We are happy to hear that Edward was able to provide you with great customer service. We love receiving this type of feedback from our customers and look forward to servicing your home for years to come! Thank you for choosing CleanSky Energy as your electric and gas supplier! Have a great day!

— CleanSky Energy

Awesome Service

When I first decided to go solar I researched and learned a great deal. When Cleansky Energy contacted me and explained what the company good do for me, I thought it was great. Over the future years they will provide a lower cost per KWH's than the electric company did, meaning that I will lower my electric bill even more. Thanks Cleansky for reaching out to me to let me know what service you could provide for me. I am really happy and satisfied.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Terry from Hagerstown, MD on November 9th, 2020

Hi Terry - Welcome to CleanSky Energy! We truly appreciate the time you took to tell others about your experience. It is our goal to deliver an affordable product to our customers. We hope you choose to remain a customer for many years to come.

— CleanSky Energy

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pleasant to work with.

Easy transaction, no issues, but somewhat time consuming.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rich from Cumberland, MD on June 8th, 2021

Were happy that we were able to help you, Rich. Thanks for placing your trust in us and your willingness to share. We look forward to your business and serving you for years to come!

— CleanSky Energy

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Renewal

Rovis from Cleveland, OH was the customer service agent I spoke with. Very kind and informative person. Listened to everything I needed taken care of and helped explain some prior issues from earlier in the summer that had been resolved but were still showing up on my bill.

This man is dedicated to his job and helping out his customers. I hate to say it but I was that customer calling at the last minute before they closed, and he was the last service rep there till past closing time helping me out.

He got me a great renewal rate, locked me in for 6 months, reviewed my previous bill, was very informative, did everything very quickly... and the entire time was incredible.

If management is reading this, this man deserves a raise!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Christopher Albright from Middletown, MD on November 5th, 2021

Thank you for the great review, Mr. Albright! Were happy to hear that Rovis was able to successfully assist you and provide you with exceptional customer service! We love you hear such positive feedback from our customers. He will receive the proper recognition for his professionalism and awesome customer service. We are grateful to have you as a customer and always here to help. Have a great day!

— CleanSky Energy

Most Recent 1 Star Reviews

10 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

A disgrace for a company

This company will charge you 3x times for there services said they sent one piece of mail for a renewal no phone calls and of course said they didnt have my email on file . I have been paying double and triple for electric for months DONT even offer to refund some nothing just a sorry we can give you another crappy rate and will never refer this company to anybody they should be ashamed of themselves charging people that kind of money

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Josh from Smithsburg, MD on September 1st, 2022

Thank you for your review, Josh. CleanSky Energy's intentions are never to keep any of our customers at a higher rate. If you could give us a chance to make things right. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience with your account details to resolve your concerns, at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.

— CleanSky Energy

Break in

I have surveillance cameras all over my property as well as DO NOT ENTER, NO SOLICITATION and KEEP OFF PROPERTY signs. I had THREE men walk on my property. They knocked a few times before one the men tried to wiggle my door handle. MY DOOR HANDLE. I have two LARGE dogs inside, on top of all those signs and he really tried to see if my home is unlocked? I can easily sue them and ive reported multiple complaints with law enforcement and the company. Dont recommend. sketchy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jay from Windsor Mill, MD on November 8th, 2021

Good morning Jay. We truly apologize for any inconvenience you may have experienced. We can assure you that this is not our standard business practice. We will be more than happy to address this immediately with the appropriate department. Please email your service address to our Escalations department at your earliest convenience at customerconcerns@cleanskyenergy.com so that we can add you to our internal do not contact list to prevent you from being contacted in the future by any entity representing our service in the future. We look forward to hearing back from you.

— CleanSky Energy

CleanSky is a scam

CleanSky is an utter and complete scam. A salesman came by and fast-talked me into signing up. He told me in no uncertain terms that this would save me money. For reference, my normal BGE bill was between $100 and $150. After signing up for CleanSky, my bill jumped up to almost $350. I called customer support, and they still tried to say that I was somehow saving money. Save yourself a massive headache and do not fall for their BS.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark from Baltimore, MD on October 18th, 2021

Thank you for your review, Mark. This is not at all the type of customer experience that we would want you or anyone to have. We would like the opportunity to at least review your issue to reach an amicable resolution. Please contact us with your information at CustomerCare@CleanSkyEnergy.com. We truly apologize for any inconvenience you may have experienced and look forward to hearing back from you.

— CleanSky Energy

DO NOT go with this company

They suck. Their sales tactics are SLIMY. I wish I knew the name of the salesperson who came to my apartment complex and harassed STUDENTS to switch over to their company. White boy, about 5'8, dark hair, lots of tattoos. I will NEVER suggest this company based off of his unprofessional and shady behavior towards so many people in my apartment complex. 0 out of 10.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Hannah from Towson, MD on September 15th, 2021

Thank you for your review, Hannah. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. If you could give us a chance to make things right. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.

— CleanSky Energy

Three times the Charm Good bye ClearSky

Like others I was solicited to switch my provider to Clearsky based on KWH rate lower than Potomac Edison. I signed up for a 3 month promotional period and was assured I would receive reminder emails that it was time to renew. Nope Nada. I got huge bill and called in. I was credited back after they looked into it. I gave them second chance. This time after the 90 days I got a call. I renewed. But it somehow never made it in to their system. So another big bill. When I called this time they had to track down the recording of the phone call to prove I they had called and I agreed to new plan. Another credit applied. and the final period of 6 months was set. That was in april for may start. Now here we are in July and I get a $432 electric bill. My rate went from 6.5 to 15 cents a KWH. All this at 3 months not 6. I called again and said I am done and I wanted credit for the $200 overage to my bill. Originally they offered $150 I said no $200. They came back with $197 credit back. I agreed and said apply it now. They said two billing cycles. I told them I have cancelled and returned to PE and I want credit Now. My bill is due August 2nd with PE so I have to pay it and hope the credit makes it back for next bill. I don't know how they continue to operate like this. No one ever gets reminders or offer to reup plan. They just default to double or triple the promotion rate and leave it up to you to fight to correct.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Michael S. from Frederick, MD on July 14th, 2021

Hello Michael, we apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. Our intentions are never to have our customers at a higher rate. It was a pleasure speaking with you. As a reminder, a courtesy credit will be applied to your account. If you have any further questions are concerns, please contact us at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.

— CleanSky Energy

The Ultimate Scamm

I was solicited outside of Walmart by teenagers they were giving away Bluetooth speakers they ask for my drivers license and cleansky energy some how stole my information to create a contract stating I switched my energy and gas services and upon cancellation of the scam I was charged Over 150 dollars for a service I didnt receive So don,t think they are Cub Scout they are the front line for the energy scam

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John From Baltimore from Brooklyn, MD on June 1st, 2021

Thank you for your review, Mr. Myles. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. We will be addressing this immediately. Our goal is always to ensure that our customers have a positive experience. I was able to locate your account. If you could give us a chance to make things right. Your concerns have been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.

— CleanSky Energy

ABSOLUTE CROOKS

They reeled me in with what I thought was an affordable rate. Without notice they tripled my monthly rate as soon as the promotion expired

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Worst Company Ever from Mount Airy, MD on March 15th, 2021

Thank you for your review. We are sorry to hear about your negative experience. We can assure you that our intentions are never to keep any of our customers at a higher rate. We make every effort to notify customers of their pending contract expiration. If you could give us a chance to make things right. Please email us with your account details at customercare@cleanskyenergy.com, or you can reach our Customer Service department toll-free at (888) 355-6205. We look forward to hearing from you.

— CleanSky Energy

WONT ANSWER MY CALLS AND SCAMMED ME

I never switched my stuff but somehow its been on my bill since March. I guess I didnt notice cause the price was the same. I am 20 years old with twin daughters and no income, the bill the sent me this month was more than my mortgage and I cant pay it. I have a shut off notice for February 24, less than 10 days. And they wont call me back.
Because of them I will have to MOVE OUT OF MY HOUSE because I cant stay here with my daughters with no electric and I cant get ahold of these people nor can I afford $250 ( half )just to stop it from shutting off. I DONT HAVE IT. I waited on hold for 20 minutes just for them to tell me to leave a voicemail. Then waited for another 7 minutes just for them to do the same thing. Im hysterical and I cant even get these people to talk to me.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— BrandonnOli from Frostburg, MD on February 16th, 2021

Hi Brandonn, given the situation you described, we understand your frustration and sincerely apologize for all that you have experienced. We also apologize for the delay in responding to your emails and calls. Unfortunately, due to inclement weather conditions, most of our Houston-based employees were only able to assist customers on a limited basis. We understand that these are hard times for many and would like to find a resolution regarding your billing. Please contact us with your account information at customercare@cleanskyenergy.com, so we can further investigate what took place. We look forward to hearing back from you in hopes that we can give you a better outcome. Have a great Tuesday.

— CleanSky Energy

Bait and switch

They signed me on at 5 cents/kWh and recently more than doubled it to 11 cent/kWh. They told me over the phone that the rate wouldn't change.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John from Mount Airy, MD on February 1st, 2021

Hello John, I know receiving a high bill can be frustrating. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. To better assist you with your account, please provide your account information by emailing us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We would love the opportunity to review your account to see what may have happened. We would be happy to discuss your account and review your available renewal options. We look forward to hearing from you.

— CleanSky Energy

Ridiculous

So the experience was horrible ! The woman lied and said it had to do with my BGE and it would just be a discount. Little did i know She signed us up for this not telling us the actual details! She deleted the text messages out of our phone confirming the information and then just left. Wasnt till i read Further more of the email that was sent to me that i knew what she explained was the not correct information she gave us. The man that helped cancel the plan was very nice and apologized for the wrong doing of the woman. Seems like a nice company they just need better people explaining and doing the stuff that come door to door because the way i see It is they are wrongfully getting people to sign up just so they can get their money from their Commissions

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rory from Edgewood, MD on November 24th, 2020

Hi Rory, this is definitely concerning to hear and can assure you that this is not the standard business practice of CleanSky Energy. We would like to resolve this as quickly as possible and make sure that your account is cancelled. Please contact us at customercare@cleanskyenergy.com with your account information. We would like to investigate this right away and add you to our internal do not contact list to ensure that you are not contacted by any entity representing our service in the future. We look forward to hearing from you.

— CleanSky Energy