CleanSky Energy -- Profile Analysis

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In May, 2020, Titan Power and Gas officially began doing business in Ohio as CleanSky Energy. Titan Power and Gas was licensed by the Pennsylvania PUC in 2016, and operates in Ohio and New York as well. As a new market entrant Titan has positioned itself as a PA Electricity provider that features easy to understand rates. And by and large they are. Titan's Fixed rate plans found on PA Power Switch are under PP&L and PECO's Price to Compare rates. You should recognize that Titan does charge a $5.95 monthly base fee that adds .075 cents per kWh to your rate at 800kWh/ Month. At this point we have limited reviews for them and have ranked them at 2.9 stars.

All CleanSky Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
13.49¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
13.49¢ / kwh
$0.00 monthly recurring charge

CleanSky Energy Plan Summary

Total Plans

2

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Customer Reviews of CleanSky Energy

Reviews Overall

5th place
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Most Recent CleanSky Energy Reviews  


Customer Service Excellence
Had a chat with Evelyn for my account billing. She was amazing and awesome person with excellent knowledge about the business. She provided such a great customer service that is rare these days. She is a gem for CleanSky Energy. Her supervisor/manager should provide all they can including higher compensation raises or bonus to keep her in the company Evelyn from Irving TX

An Earlier Problem Corrected
I had signed up to get my electricity and natural gas supplies from CleanSky Energy for two properties four months ago. Somehow only the electricity accounts had been set up and nothing had been done for the gas accounts. Today, Jennifer, a supervising customer care staff member at CleanSky Energy, corrected the problem with the gas accounts and enrolled me for both properties. She will also arrange for me to get reimbursed for the extra money I have been paying to Washington Gas as a result of the earlier enrollment problem and a higher rate being used in my gas bills. Jennifer has assured me that she will personally monitor the situation to make sure today's enrollments go through and I will get reimbursed after I submit my gas bills so that they can compute how much should be credited back to my account. I am pleased with the service I received from Jennifer and her professionalism. Happy Customer from Potomac MD

always look when you choose
im paying more for gas i should have looked better at the prices i was with ugi and cant switch because it would cost me 75.00 to cancel im 72 yrs old and things are tough now,,,,ugi cost is 0.413 michael sivak from Coplay PA


4-5 Star Reviews: 96 (37%)



An Earlier Problem Corrected

I had signed up to get my electricity and natural gas supplies from CleanSky Energy for two properties four months ago. Somehow only the electricity accounts had been set up and nothing had been done for the gas accounts. Today, Jennifer, a supervising customer care staff member at CleanSky Energy, corrected the problem with the gas accounts and enrolled me for both properties. She will also arrange for me to get reimbursed for the extra money I have been paying to Washington Gas as a result of the earlier enrollment problem and a higher rate being used in my gas bills. Jennifer has assured me that she will personally monitor the situation to make sure today's enrollments go through and I will get reimbursed after I submit my gas bills so that they can compute how much should be credited back to my account. I am pleased with the service I received from Jennifer and her professionalism.

Happy Customer from Potomac, Maryland
April 9th, 2024

Billing & Account Management
Customer Service
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3-4 Star Reviews: 17 (7%)



Renewal

Rovis from Cleveland, OH was the customer service agent I spoke with. Very kind and informative person. Listened to everything I needed taken care of and helped explain some prior issues from earlier in the summer that had been resolved but were still showing up on my bill.

This man is dedicated to his job and helping out his customers. I hate to say it but I was that customer calling at the last minute before they closed, and he was the last service rep there till past closing time helping me out.

He got me a great renewal rate, locked me in for 6 months, reviewed my previous bill, was very informative, did everything very quickly... and the entire time was incredible.

If management is reading this, this man deserves a raise!

Christopher Albright from Middletown, Maryland
November 5th, 2021

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2-3 Star Reviews: 6 (2%)



DONT USE CLEANSYKY ENERGY

I've been a customer for a year. I received the reduced rate when I initially signed up. After 1 year and not signing a contract my rate went up 110%!! So, if you aren't monitoring your email or mail goes to spam expect to pay over 110% if you don't renew with them which I consider to be outrageous! I am reasonable and can understand an increase of 10-20%, but not 100% which in my opinion is them taking advantage of the situation.

Gates from 18914, Pennsylvania
November 9th, 2023

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1-2 Star Reviews: 146 (57%)



Be careful if you have solar

I changed from another wind/solar provider to CleanSky. There was no information that they would not honor both a) my own solar panels and b) community solar. Potomac Edison didn't help, but the bottom line is that I was hit after complaining to Potomac Edison with a bill 3 months later that ignored all my solar benefits effectively meaning that I am paying twice since the forced me to pay CleanSky for my Gross kwh before taking into account the Net for Solar (which would have been close to zero). When I talked to CleanSky, they effectively said that I should have known when I ordered online that they didn't explicitly say that they honored solar (Whaaat? Really?). And that if I had called vs used the online ordering they would have warned me (Whaat? Really? can't order online and have solar). This is a scam if you already have solar and they don't care and won't honor the kwh from your solar. This is deceiving practice and evident of a broken system where one is actually penalized for trying to get all their energy from solar or wind instead of gas and coal. Very disappointed and hope that folks see warnings before they consider signing up for companies such as this.

Disappointed Solar User from New Market, Maryland
August 12th, 2023

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CleanSky Energy News  


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