Cirro Energy logo

Cirro Energy provides energy to over 150000 customers in Texas, and has expanded to offer electricity plans in New York and Pennsylvania.


Our Grading of Cirro Energy

Rating Overall

show/hide details


How Ratings Work

Cirro Energy Plan Summary

Cirro Energy does not currently have any plans available on MD Energy Ratings.

We recommend plans from Tomorrow Energy and Constellation instead.

View Cirro Energy Plans

Customer Reviews of Cirro Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Cirro Energy Reviews  


Always Good Customer Service
Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!
Amanda O. from Katy TX

Stellar customer service by Maria
An account was fraudulently opened with my personal information and I contacted customer service agent Maria and was treated with with the utmost respect. She immediately iniciated a Fraud Claim and began the process to have this delinquent account removed from collection status.
She listened to my concerns & made me feel confident that a swift resolution would follow with Fraud Claim Division. I hope they are as professional and thorough.
* Wonderful to speak to a real human being without 1st fighting an automated answering machine to deal with my real problem.
Ashley J. from San Jose CA

Great experience with customer service!
After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company! Cathie from Missouri City TX


4-5 Star Reviews: 39 (17%)



Always Good Customer Service

Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!

Amanda O. from Texas
April 29th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 13 (6%)



Very good

very nice

abraham Samuel from Texas
September 10th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 21 (9%)



Goodbye

I have been with Cirro since they first opened, I think in 2001. I just renewed at 11.00 cents per kwh and have a confirmation number. They are charging 12.72 cents. After 3 phone calls and a run around I gave up. Who would chose to pay 12.72 for something they can get for 11.00? Who? I have probably paid Cirro $100,000 over the years, and was basically shown the door.

Goodbye from Texas
August 25th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 115 (51%)



They wouldn't honor a signed contract.

I signed a contract on 2/10/21 and as of 5/18/21 they have not honored a signed contracted rate (that I have receipt that they acknowledged to receive)! Che Traylor and her manager Jess have promised over and over that they'd honor the rate and still they have not. We're escalating it now after multiple attempts over 3 months!!

PM from Texas
May 18th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Cirro Energy News  


No applicable blogs have been written


Cirro Energy FAQs  


Where can I order Cirro Energy electricity?


Cirro Energy has electricity plans in Texas

Where can I order Cirro Energy natural gas?


Cirro Energy does not have any natural gas plans

What do customers think about Cirro Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Cirro Energy customer review is 2.3 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All Cirro Energy Plans  


Plan Name
Company
/
Rating
Length
Price
VS. Potomac Edison (Allegheny)
36 Month Fixed Rate
36 month
Fixed Rate
7.49¢ / kwh
24 Month Fixed Rate
24 month
Fixed Rate
8.49¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
8.49¢ / kwh
3 Year Price Protection
36 month
Fixed Rate
7.89¢ / kwh
12 Month Fixed
12 month
Fixed Rate
7.54¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
9.40¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
9.69¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
9.09¢ / kwh
24 Month Fixed Rate
24 month
Fixed Rate
7.99¢ / kwh
Short Term Plan
6 month
Fixed Rate
8.09¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
11.49¢ / kwh
6 Month Fixed Rate
6 month
Fixed Rate
8.60¢ / kwh
12 Month Fixed Rate
12 month
Fixed Rate
8.29¢ / kwh
  • NEW CUSTOMERS ONLY!
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    8.29¢ / kwh
    3 Month Fixed Rate
    3 month
    Fixed Rate
    6.10¢ / kwh
    7.4% under market rate
    Compared to the current Potomac Edison (Allegheny) rate of 6.5900¢ / kwh
    24 Month Fixed Rate
    24 month
    Fixed Rate
    8.06¢ / kwh
    24 Month Fixed Rate
    24 month
    Fixed Rate
    11.39¢ / kwh
    18 Month Fixed Rate
    18 month
    Fixed Rate
    8.39¢ / kwh
    18 Month Fixed Rate
    18 month
    Fixed Rate
    8.29¢ / kwh
    18 Month Fixed Rate
    18 month
    Fixed Rate
    7.89¢ / kwh
  • NEW CUSTOMERS ONLY!
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    8.89¢ / kwh