Cirro Energy -- Profile Analysis

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Cirro Energy provides energy to over 150000 customers in Texas, and has expanded to offer electricity plans in New York and Pennsylvania.

All Cirro Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
10.29¢ / kwh
7.7% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1500¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
10.39¢ / kwh
6.8% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1500¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
10.39¢ / kwh
6.8% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1500¢ / kwh
$0.00 monthly recurring charge
5 Month Fixed Rate
5 month
Fixed Rate
10.49¢ / kwh
5.9% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1500¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
10.59¢ / kwh
5.0% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1500¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
10.69¢ / kwh
4.1% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1500¢ / kwh
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
12.58¢ / kwh
$1.99 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
12.79¢ / kwh
$1.99 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
12.99¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
12.99¢ / kwh
$0.00 monthly recurring charge
1 Month Intro Rate
1 month
Intro Rate
13.30¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
13.95¢ / kwh
$1.99 monthly recurring charge

Cirro Energy Plan Summary

Cirro Energy does not currently have any plans available on MD Energy Ratings.

We recommend plans from Constellation and Spark Energy instead.

View Cirro Energy Plans

Customer Reviews of Cirro Energy

Reviews Overall

13th place
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Read Reviews

Most Recent Cirro Energy Reviews  


Excellent, great company
I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs Jerry from Baytown TX

HONEST AND TRUE TO THEIR AGREEMENT
Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service. Roncha from Houston TX

Always Good Customer Service
Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!
Amanda O. from Katy TX


4-5 Star Reviews: 41 (17%)



Excellent, great company

I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs

Jerry from 77521, Texas
March 6th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 13 (5%)



Very good

very nice

abraham Samuel from 77083, Texas
September 10th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 22 (9%)



Lying has become a normal practice

I have been with Cirro for years now. When I first begun with Cirro the order rep told me something untrue. Cirro went back through the recorded conversations and found that the rep had indeed said what I told them she said. They honored what I was told. This time when I call to renew the rates were substantially higher I was told that I could go on Cirro's website and if at anytime during the contract I found a lower rate I could call and get that rate. Today I found a lower rate. I called to sign up for the lower rate and was told it was for new customers only. I needed to sign in to my account to see if there was a rate I could change to. I told them that was not what I was told. I asked them to listen to the conversation as they had before. They refused. You have a 5 yr contract they said and I have other people I need to talk to. Apparently lying has become excepted business practice for Cirro. I would love to be rid of them

Marty from 75702, Texas
March 3rd, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 127 (53%)



Not willing to work with you

Dont anticipate cooperation from them. I was a loyal customer for three years, always paying my bills promptly. However, due to a barrage of emails indicating that my contract was nearing its end, I unintentionally switched providers a bit too soon. Despite my polite attempts to communicate with them, they declined to waive the early transfer fee or offer any form of compromise.
Interestingly, they mentioned that if I were to return, they could dismiss the fee. But, this would result in a penalty from my current provider. In the end they get $200 for nothing but lose a customer for life.

Nic from 77018, Texas
May 2nd, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Cirro Energy News  


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