Reviews for AEP Energy

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The best review categories for AEP Energy are , with an average of 0.0 stars, and , with an average of 0.0 stars.

Recent Good Review from 410 Js

Great Service Affirdable Rates

I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— 410 Js from Pasadena, MD on May 8th, 2020

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great Service Affirdable Rates

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— 410 Js from Pasadena, MD on May 8th, 2020

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DO NOT go with this company

They were cheap so I went with them. They managed to screw up my accounts so badly-TWICE. They mis-appropriated my payments into the wrong accounts two years in a row meaning I got hit with a large lump sum payment-TWICE. Their customer service people are very nice but do not do what they say they will- it took forever to get the issues resolved ( without compensation for my time) and had to be escalated to "senior people" both times. And both times I was assured it would be handled and rectified. I just got my latest bill and there is an issue AGAIN....so I am on hold with them now. THINK twice before going with AEP. Also, their electric prices are now more expensive then the utility. I have not had a good experience. I also called earlier this week and asked them to cancel my service. I called again today only to find out no one entered the cancellation.