AEP Energy -- Profile Analysis

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AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.

In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.

All AEP Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
11.00¢ / kwh
1.0% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1070¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
11.00¢ / kwh
1.0% under market rate
Compared to the current Baltimore Gas & Electric rate of 11.1070¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
11.20¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
11.20¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
12.99¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
12.99¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
13.76¢ / kwh
$1.99 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
13.93¢ / kwh
$1.99 monthly recurring charge
1 Month Intro Rate
1 month
Intro Rate
13.99¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
14.65¢ / kwh
$1.99 monthly recurring charge

AEP Energy Plan Summary

AEP Energy does not currently have any plans available on MD Energy Ratings.

We recommend plans from Spark Energy and Major Energy instead.

View AEP Energy Plans

Customer Reviews of AEP Energy

Reviews Overall

16th place
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Read Reviews

Most Recent AEP Energy Reviews  


Signing up for power outage notification
A customer service rep named Brandy from AEP did awesome job getting me all set up with these notifications Ron from Newark OH

Good experience
I have not had any problems with this company Redkimber317 from Nescopeck PA

Great Service Affirdable Rates
I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.
410 Js from Pasadena MD


4-5 Star Reviews: 4 (11%)



Great Service Affirdable Rates

I have been with AEP for 24 months.
Very simple manage your utility Bill's and length of time on contracts. I just locked in for 12 months more for .059 per kwh. I keep an eye on my contract expiration and renew everytime the rates drop. If you do not manage and you go out of contract you get market rates.

410 Js from Pasadena, Maryland
May 8th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (6%)



Everything's great, except for how reliable it is.

The title says it all. The website is good, the billing processes are good, customer service is okay, etc. The only downside is, that the power lately goes out monthly, usually for four+ hours. When you work from home, that is a non-starter.

Jon from 43206, Ohio
June 28th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 3 (9%)



AEP Needs an Overhaul

We have been in Athens, OH for 2 years now. It feels like we are living in a developing country where there are regular power outages. So far we have had over 4-5 power outages, with one of the outages for over 24 hours in freezing winter weather. Their prices are ridiculously high. We were paying $178/month, and all at once we went up to $360/month and it is not because of wattage usage but because of services in our area. Do not recommend AEP at all.

Steve M from 45701, Ohio
February 5th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 28 (80%)



DO NOT go with this company

They were cheap so I went with them. They managed to screw up my accounts so badly-TWICE. They mis-appropriated my payments into the wrong accounts two years in a row meaning I got hit with a large lump sum payment-TWICE. Their customer service people are very nice but do not do what they say they will- it took forever to get the issues resolved ( without compensation for my time) and had to be escalated to "senior people" both times. And both times I was assured it would be handled and rectified. I just got my latest bill and there is an issue AGAIN....so I am on hold with them now. THINK twice before going with AEP. Also, their electric prices are now more expensive then the utility. I have not had a good experience. I also called earlier this week and asked them to cancel my service. I called again today only to find out no one entered the cancellation.

Ron from Arnold, Maryland
July 8th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

AEP Energy News  


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